Users Guide

Error code appendix
The following table lists the error codes, error messages, and possible resolutions.
Table 25. Error codes
Error code Error message Possible resolution
1000_1 SupportAssist is unable to run a collection component
on <device name> because the component is not
supported on the operating system running on the
device.
For information on the supported devices and
operating systems, see the Dell SupportAssist for Dell
OpenManage Essentials Support Matrix at Dell.com/
ServiceabilityTools.
1000_2 SupportAssist is unable to run a collection component
on <device name> because of an internal error.
If the problem persists, the log files may be required
for further troubleshooting. Contact Dell Technical
Support for assistance.
1000_3 SupportAssist is unable to run a collection component
on <device name> because the connection interface
is not supported.
Ensure that:
● The device is reachable.
● Ports 22, 23, 80, 135, 443, 1311, 2463, and 5989
are open on the device.
1000_4 SupportAssist cannot run a collection component on
<device name> because the device does not have an
Enterprise license.
Perform the following:
1. Upgrade to Enterprise license.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
1000_5 SupportAssist is unable to run a collection component
on <device name>.
Perform the following:
1. Ensure that the Administrator credentials you have
provided for the device in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
1000_6 SupportAssist is unable to run a collection component
on <device name>.
Ensure the following:
● Provide the Administrator credentials for the
device in SupportAssist.
● Dell OpenManage Server Administrator (OMSA) is
installed and the OMSA services are running on
the device.
● iDRAC firmware is updated, if applicable.
1000_7 SupportAssist is unable to run a collection component
on <device name>.
Perform the following:
1. Ensure that the Administrator credentials you have
provided for the device in SupportAssist is correct.
2. Navigate to the Devices tab, select the device,
and then click Send System Logs.
1000_8 SupportAssist is unable to run a collection component
on <device name>.
Ensure the following:
7
Error code appendix 65