Administrator Guide

● Bug fixes.
TechDirect overview
TechDirect is an online portal that enables you to configure SupportAssist, download a customized SupportAssist package, and
manage SupportAssist alerts that are generated for your systems.
If you have Device Management Administrator rights in TechDirect, you can:
● Create rules to automatically forward alerts to Dell for technical support or initiate a parts dispatch.
● Manually review and determine if an alert should be forwarded to Dell.
SupportAssist capabilities available in TechDirect and
Dell service plans
The following table summarizes the SupportAssist capabilities available in TechDirect for different service plans.
Table 1. SupportAssist capabilities available in TechDirect for Dell service plans
Capability Description Basic ProSupport ProSupport Plus
and ProSupport
Flex for Client
Schedule hardware
and software scans
Schedule hardware and software
scans depending on your
preference.
Manage assets and
asset groups
View asset inventory and group
monitored assets.
Manage
SupportAssist alerts
Manage alerts for monitored
assets.
View PC
recommendations
for a single PC
View PC recommendations for a
single PC.
Actionable PC
recommendations
for a single PC
Perform remote optimizations
instantly on a PC or initiate remote
optimization tasks to run later.
View PC
recommendations
for your Dell PCs
fleet
View PC recommendations for your
PCs.
Actionable PC
recommendations
for your Dell PCs
fleet
Review recommendations for your
PCs and remotely optimize them.
View PC insights SupportAssist monitors system
utilization data. View these details
for all the systems that are
monitored by SupportAssist or
systems in a specific asset group.
NOTE: If autoforward is turned off in TechDirect for technical support or parts dispatch, you can review and determine if
the alert should be forwarded to Dell.
6 Introduction