Administrator Guide

● PC utilization—average utilization score used to gauge the overall performance of the PC. Higher scores indicate that the
PC resources are overused and may affect the user experience.
● Memory utilization—the amount of memory (RAM) installed on the PC and the average amount of memory that is used
over a selected time period.
● CPU utilization—the average load on the processor of the PC over a selected time period.
● GPU utilization—the average amount of video memory (VRAM) used over a selected time.
● Disk—the amount of hard drive still available for file storage and the average hard drive activity over a selected time period.
● Battery health—average percentage of charge that the battery holds against its designed capacity, when it is fully
charged.
PC events
The PC events section provides an overview of events that contribute to your PC health score. PC events are system logs that
specify an event type, when it occurred, and the impact on your PC.
To view the event type, event description, and date and time on which the event occurred, select an event. The types of events
are as follows:
● Battery—number of errors or failures encountered by the PC battery.
● Storage—number of errors or failures encountered by the PC storage.
● Thermal—number of components that exceeded sustainable temperature.
● Utilization—number of errors or failures encountered by a critical hardware component of the PC.
●
System Errors—number of errors or failures encountered by a key component of the PC.
● OS—number of errors or failures encountered by the operating system.
Application experience for a specific PC
The Application experience section of the PC overview page provides insights on application usage and crashes that help
understand the PC performance. This data is collected only when the user has logged in and is actively using the PC.
To view the application experience data, go to the PCs page and click the Service Tag of the PC.
The Application experience section also displays a trend chart for application crashes for 26 weeks (Weekly view) or 30 days
(Daily view). You can click a specific color-coded section, or date or week, to view information about application crashes and
most used applications.
Application crashes and most used applications
The Application experience also displays the type of application crash, reason for the crash, and when the crash occurred.
Additionally, this section also displays details about most used applications such as application name, version, crashes per
application, time spent on each application, average CPU usage, average memory usage, and average disk usage by the
application.
Security for a specific PC
The Security section of the PC overview page provides information about PC security that help assess the risk to ensure that
the PC is free from vulnerabilities and threats.
To view the security data, go to the PCs page and click the Service Tag of the PC.
NOTE:
The security data is collected only if:
● You have deployed Dell Trusted Device on your PC fleet. For more information about Dell Trusted Device, see the Dell
Trusted Device manuals available on the Dell Trusted Device documentation page.
● Your PC has an active ProSupport, ProSupport Plus, or ProSupport Flex for Client service plan.
The Security section displays a trend chart for the last 26 weeks (Weekly view) or 30 days (Daily view). The trend chart is
derived based on the overall result of security assessments that are performed on the PC.
The following table describes the assessments that are performed on the PC and the associated results:
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Managing a single PC