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Table Of Contents
● Ensure that Microsoft .NET Framework 4.5 is installed on the system where you want to set up the adapter.
● Ensure that one of the following requirements is met:
○ The Secure Socket Layer (SSL) protocol is enabled.
○ The Transport Layer Security (TLS) protocol is enabled and its version is 1.0, 1.1, or 1.2.
About this task
Setting up the OME adapter enables you to inventory and add devices that are managed by OpenManage Essentials. During the
set-up, SupportAssist Enterprise installs the adapter on the system running OpenManage Essentials, and then inventories the
devices.
NOTE: If you have installed SupportAssist Enterprise and OpenManage Essentials on the same server, you must also set up
the adapter on the same server to add devices that are managed by OpenManage Essentials.
NOTE: If you have upgraded from SupportAssist for OpenManage Essentials to SupportAssist Enterprise, the OpenManage
Essentials adapter is automatically set up and your devices are inventoried and added in SupportAssist Enterprise.
NOTE: One OpenManage Essentials adapter can only inventory and add devices from a single OpenManage Essentials
installation.
NOTE: The OpenManage Essentials adapter only inventories devices that are supported by SupportAssist Enterprise. For
the list of supported devices, see the SupportAssist Enterprise version 2.0.70 Support Matrix at https://www.dell.com/
serviceabilitytools.
Steps
1. Go to Extensions > Manage Adapters.
The Adapters page is displayed.
2. Click Set Up Adapter.
The Set Up Adapter window is displayed.
3. From the Adapter type list, select OpenManage Essentials.
4. Perform the following steps:
a. Type the hostname or IP address of the server where OpenManage Essentials is installed.
b. Optionally, type a name for the adapter in the appropriate field.
The name that you enter is used to represent the adapter in SupportAssist Enterprise. If you do not enter a name, the
hostname or IP address that you have entered is used to represent the adapter.
c. Type the username and password in the appropriate fields.
NOTE: The password must not exceed 50 characters.
NOTE: If you change the credentials of the system running OpenManage Essentials because of the security
policy requirements of your company or for other reasons, ensure that you also update the adapter credentials in
SupportAssist Enterprise. It is recommended that you create a service account with credentials that do not expire, and
enter the service account credentials in SupportAssist Enterprise.
NOTE: After SupportAssist Enterprise makes two consecutive failed authentications attempts to
connect to OpenManage Essentials, a lock file is created by SupportAssist Enterprise. The lock file,
SupportAssist_RestError.xml, is created on the system where OpenManage Essentials is installed and is
available at C:\ProgramData. The lock file is automatically deleted after one hour or you can delete the lock file
manually. During the lock out period, there is no communication between SupportAssist Enterprise and OpenManage
Essentials.
5. From the Update device inventory list, select the desired frequency for inventorying devices through the adapter.
6. From the Credential profile list, select a credential profile that contains the account credentials for the device types that
will be inventoried by the adapter.
NOTE:
If a device inventoried by the adapter has different account credentials, you can manually reassign the correct
account credentials for the device. See Reassign Account Credentials.
7. Click OK.
The Adapter Details overview pane is displayed and devices that are managed by OpenManage Essentials are inventoried in
SupportAssist Enterprise.
Using Extensions
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