Setup Guide

● The remote device must be reachable from the local system.
● You must have completed the steps listed in Setting up SupportAssist Enterprise for the local system.
About this task
You can perform the following steps to add a remote server in SupportAssist Enterprise.
NOTE: You can also add a supported storage, networking, or chassis device in SupportAssist Enterprise. For detailed
information on adding devices individually based on the device type, see the SupportAssist Enterprise Version 1.1 User's
Guide at Dell.com/ServiceabilityTools.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device or Import Multiple Devices wizard is displayed.
3. From the Device Type list, ensure that Server / Hypervisor is selected.
4. Type the IP address or host name of the server in the appropriate field.
NOTE: Dell recommends that you enter the host name of the server. If the host name is not available, you can enter the
IP address of the server.
5. Click Next.
The Device Credentials page is displayed.
6. Type the user name and password of the server in the appropriate fields and click Next.
The Discovering Device page is displayed until SupportAssist Enterprise identifies the server.
If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate
error message is displayed.
7. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
8. Click Finish.
The device is added to the device inventory and the Summary page is displayed.
9. Click OK to close the Add Single Device wizard.
Logging in to SupportAssist Enterprise
Steps
1. Open SupportAssist Enterprise.
The SupportAssist Enterprise Login page opens in a new web browser window.
2. Type the user name and password in the appropriate fields.
NOTE:
You must provide the user name and password of a user account that has elevated or normal privileges in
SupportAssist Enterprise. For information on the SupportAssist Enterprise user privileges, see SupportAssist Enterprise
user groups.
NOTE: If the system where SupportAssist Enterprise is installed is a member of a domain, you must enter the user name
in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate
the local domain. For example, .\Administrator.
3. Click Login.
The SupportAssist Enterprise Devices page is displayed.
Viewing cases and devices
Steps
1. To view the support cases that are open for the devices you have added in SupportAssist Enterprise, point to Cases and
click View Cases.
Getting started with SupportAssist Enterprise
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