Users Guide

Steps
1. Click Devices.
The Devices page is displayed.
2. Select the device for which you want to enable or disable monitoring.
The device overview pane is displayed at the right side of the Devices page.
3. In Monitoring, select Enable or Disable depending on your requirement.
Figure 20. Enable or disable monitoring option
NOTE: If the registration of SupportAssist Enterprise is not completed, the Enable monitoring option is disabled.
NOTE: To allow SupportAssist Enterprise to monitor a device, in addition to enabling monitoring, the SNMP settings of
the device must also be configured. For instructions to configure the SNMP settings of a device, see Configuring SNMP
settings by using SupportAssist Enterprise and Manually configuring SNMP settings.
Editing device credentials
SupportAssist Enterprise utilizes the credentials (user name and password) that you provided for adding the device—to log in
to the device, collect system information, and send it securely to Dell. If the credentials of a device are changed because of your
company’s security policy or for other reasons, you must ensure that the credentials of the devices are updated in SupportAssist
Enterprise.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
Steps
1. Click Devices.
The Devices page is displayed.
2. Select the device for which you want to edit the credentials.
The Edit Credentials link is enabled.
Maintaining SupportAssist Enterprise capability
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