Users Guide

Table 40. Error code appendix (continued)
Error code Error message Possible resolution
problem persists, contact Dell Technical Support
for assistance.
SA-4125
SA-4130
SupportAssist Enterprise is unable to collect system
information from the device name because an attempt
to connect to the device is unsuccessful.
● Ensure that Symbol SDK service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection. If the
problem persists, contact Dell Technical Support
for assistance.
SA-4135
SA-4140
SupportAssist Enterprise is unable to collect system
information from the device name because an attempt
to connect to the device is unsuccessful.
● Ensure that vSphere SDK service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection. If the
problem persists, contact Dell Technical Support
for assistance.
SA-4145
SA-4150
SupportAssist Enterprise is unable to collect system
information from the device name because an attempt
to connect to the device is unsuccessful.
● Ensure that REST API service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection. If the
problem persists, contact Dell Technical Support
for assistance.
SA-4095
SA-4100
SA-4105
SupportAssist Enterprise is unable to collect system
information from the device name because an attempt
to connect to the device is unsuccessful.
● Ensure that the SSH service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4155 SupportAssist Enterprise is unable to collect system
information from the device name because the device
is not reachable.
● Ensure that the device is reachable from the
server running SupportAssist Enterprise.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4160 SupportAssist Enterprise is unable to collect system
information from the device name because the IP
address of the device is invalid.
● Ensure that SupportAssist Enterprise is updated
with the correct IP address of the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4165 SupportAssist Enterprise is unable to collect system
information from the device name because the
download of a certificate file could not be completed
successfully.
● Verify the firewall and network settings to ensure
that download of the certificate file is not blocked.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4170
SA-4175
SupportAssist Enterprise is unable to collect system
information from the device name because the
credentials of the device are either incorrect or do not
have the required privileges.
● Ensure that SupportAssist Enterprise is updated
with the correct user name and password of the
device.
● Ensure that the user account has administrator or
root privileges on the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4180 SupportAssist Enterprise is unable to collect system
information from the device name because the device
is not supported.
For the list of supported device models, see the Dell
EMC SupportAssist Enterprise Version 1.0 Support
Matrix at https://www.dell.com/serviceabilitytools.
SA-4185 SupportAssist Enterprise is unable to collect system
information from the device name because of an
attempt to connect to the device is unsuccessful.
● Ensure SupportAssist Enterprise is updated with
the credentials of a user account that has
root privileges. See Configuring sudo access for
SupportAssist Enterprise (Linux) on page 107.
● To retry collecting the system information, select
the device and click Start Collection.
Error code appendix 161