Users Guide

While importing devices that are members of one or more domains by using a .csv file, if SupportAssist Enterprise detects
that the credentials of two of those devices of a certain domain are incorrect, the import operation is paused for other
devices in that domain. The import operation is paused to prevent automatic lockout of the domain account due to repetitive
authentication failures. For devices of other domains included in the .csv file, the import process continues normally. If the
import process is paused for devices of a certain domain, you can perform one of the following:
● Click Cancel to stop the import operation. You can try importing the .csv file again after verifying and updating the
device credentials.
● Click Resume to continue importing other devices that are members of that domain.
CAUTION: Resuming the import operation may result in lockout of the domain account, if other devices in
the .csv file use the same credentials.
10. Click Close.
Figure 8. Device Import pane
The Device Import pane is displayed. The result of the device import operation is as follows:
● Devices that were imported successfully are added to the device inventory.
● Devices that were identified, but did not meet certain prerequisites, are added to the Staging group. For more
information on the Staging group, see Predefined device groups.
● Devices that were not identified are notified as failed devices.
Next steps
● For devices that were added successfully to the device inventory:
○ Verify if the device displays an error status. If an error status is displayed, click the error status to view a detailed
description of the error and a possible resolution.
○ You may also have to perform additional tasks that may be required to enable SupportAssist Enterprise to monitor those
devices. To allow SupportAssist Enterprise to monitor the device, enable monitoring and ensure that the SNMP settings
of the device are configured. For instructions to enable monitoring, see Enabling or disabling monitoring of a device.
For instructions to configure the SNMP settings of a device, see Configuring SNMP settings by using SupportAssist
Enterprise and Manually configuring SNMP settings.
● For devices that were added to the Staging group:
○ If the device is an iDRAC, ensure that the iDRAC Enterprise license is installed. For information on purchasing and
installing the iDRAC Enterprise license, see the iDRAC User's Guide at https://www.Dell.com/idracmanuals.
○ If the device is a Storage SC Series array, ensure that SupportAssist is enabled in the Dell Compellent Enterprise
Manager application. For information on enabling the SupportAssist in Enterprise Manager, see the Dell Enterprise
Manager Administrator's Guide at https://www.Dell.com/storagemanuals.
○ Ensure that all prerequisites for adding the device are met. For information on the prerequisites for adding a device, see
the "Prerequisites" section in the instructions for adding each device type. See Adding a single device.
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Adding devices