Users Guide

● You can disable the automatic collection of system information when a support case is created. See Enabling or disabling the
automatic collection of system information.
NOTE: In most cases, part or all of the data collected by SupportAssist Enterprise is required by Dell Technical Support to
properly diagnose issues and provide an appropriate resolution. To receive the full benefits of SupportAssist Enterprise, you
must enable all the data collection options.
Downloading the SupportAssist Enterprise installation
package
Prerequisites
The system must have Internet connectivity.
About this task
Installation of SupportAssist Enterprise is supported on a Dell PowerEdge server running either a Windows or Linux operating
system. You can download the appropriate installation package depending on the operating system running on the server where
you want to install SupportAssist Enterprise.
Steps
1. Visit https://www.Dell.com/SupportAssist.
The Dell SupportAssist portal is displayed.
2. In the Available Versions section, click the Learn More link that is displayed under SupportAssist for servers, storage
and networking.
The SupportAssist for servers, storage and networking page is displayed.
3. In the Downloads section, under SupportAssist Enterprise, do one of the following based on the installation package that
you want to download:
● For the Windows installation package, click the Windows Management Server link.
● For the Linux installation package, click the Linux Management Server link.
The Drivers Details page is displayed in a new web browser window.
4. In the Available formats section, click the Download File link that is displayed under File Format: Application.
Download of the SupportAssist Enterprise installation package is initiated.
Minimum requirements for installing and using
SupportAssist Enterprise
The following sections describe the minimum hardware, software, and networking requirements for installing and using
SupportAssist Enterprise.
Hardware requirements
The hardware requirements for installing and using SupportAssist Enterprise vary depending on:
● The number of devices you want to monitor
● The SupportAssist Enterprise functionality you want to use — data collection only or both monitoring and data collection
You can install SupportAssist Enterprise on any Dell PowerEdge server (9th to 13th generation).
The following table provides a summary of the minimum hardware requirements on the server where you want to install
SupportAssist Enterprise.
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Getting started with SupportAssist Enterprise