Users Guide
Table Of Contents
- Support Live Image Version 2.2 User's Guide
- Overview
- Using Support Live Image
- Creating bootable Support Live Image USB key on systems running Windows
- Creating a bootable support live image DVD on systems running Windows
- Starting the server
- Boot options
- Using the MS-DOS-based tools
- Using the Linux-Based tools and utilities
- Starting OpenManage Server Administrator Version 7.4 or 8.0.1
- Running Dell System E-Support Tool
- Installing the Dell iDRAC7 or iDRAC8 evaluation license
- Running Dell PowerEdge C system management pack
- Running PowerEdge-C logs script
- Intel Processor Diagnostic Tool
- Starting Dell OpenManage Server Update Utility
- Running the stress tool using the GNOME terminal
- Sharing files using Samba share service
- Testing network connectivity
- Assigning a static IP address and default gateway
- Generating the PCI devices list
- Clearing ESM logs (Dell's 9th generation or later PowerEdge servers only)
- Clearing the SBE log
- Accessing and remounting local NTFS file system
- Mounting USB drive
- Copying files to a USB drive
- Starting the Vim editor
- Starting gedit
- Starting the Hex editor
- Using TightVNC
- Using WinSCP
- Useful commands
Overview
Support Live Image (SLI) is a CentOS 7.0 image that packages a collection of utilities and diagnostic tools for Dell PowerEdge
servers, Dell PowerEdge C servers, and Dell PowerVault storage systems. It provides an environment to run the tools and
troubleshoot hardware related issues and gather system configuration information. The results of the diagnostic tests and
configuration information are sent manually to the technical support team to identify and resolve an issue.
Support Live Image is primarily used by Dell Service Providers (DSP), and in some cases, customers instructed by the Dell
Technical Support.
If a Dell customer contacts Dell Technical Support for a hardware issue that requires a part replacement, the replacement part
is dispatched to the customer through the DSP. After replacing the part, if the DSP finds that the issue is not fixed, the DSP
works with technical support to troubleshoot and resolve an issue.
NOTE: For troubleshooting issues with 12th to 14th generation of PowerEdge servers, use Support Live Image version 3.0.
For instructions to use Support Live Image version 3.0, see the Support Live Image version 3.0 User's Guide at Dell.com/
ServiceabilityTools.
Topics:
• What is new in this release
• Support matrix
• Minimum hardware requirements
• Tools available
• Other documents you may need
What is new in this release
The release highlights of Support Live Image are the availability of the following:
● Intel Processor Diagnostic Tool version 2.17.1.0
● Dell OpenManage Server Administrator version 8.0.1
● Dell System E-Support Tool version 3.7
● iDRAC8 Evaluation License Tool for Dell's 13th generation of PowerEdge servers
● Dell PowerEdge C Logs version 2014-09-23
● Dell PowerEdge C System Management Pack version 2014-07-03
● Dell Server Update Utility version 14.10
● Availability of a desktop shortcut to access the /var/data folder where the generated reports are saved
Support matrix
Supported PowerEdge servers
The following table includes the supported PowerEdge servers.
Table 1. Supported PowerEdge servers
Model Dell PowerEdge server generation System type
6950 9th generation Rack
2970 9th generation Rack
2950 9th generation Rack
1
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