Reference Guide

Table Of Contents
Drives and Media 81
5
Double-click the name of the device for which you are installing the driver.
6
Click the
Driver
tab
Update Driver
Browse my computer for driver
software
.
7
Click
Browse
, and browse to the location to which you previously copied
the driver files.
8
When the name of the appropriate driver appears, click the name of the
driver
OK
Next
.
9
Click
Finish
and restart your computer.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions that came with your computer.
E
NSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click Start My
Computer. If the drive is not listed, contact Dell (see "Contacting Dell" on page 337).
T
EST THE DRIVE
Insert another CD, DVD, or Blu-ray Disc
®
(BD) to eliminate the
possibility that the original media is defective.
Insert a bootable disc and restart the computer.
CLEAN THE DRIVE OR DISK See the user documentation that came with your
computer.
FOR DRIVES WITH SPINDLES AND/OR TRAYS, ENSURE THAT THE MEDIA IS SNAPPED
ONTO THE SPINDLE
FOR DRIVES THAT USE SLOT-LOADING, ENSURE THAT THE MEDIA IS COMPLETELY IN
THE SLOT
CHECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER See "Windows Hardware
Troubleshooter" on page 280.
HINT: The Dell Support website at support.dell.com and your Drivers
and Utilities media provide approved drivers for Dell computers. If you
install drivers obtained from other sources, your computer might not
work correctly.