Administrator Guide

Workaround Check the current ACL setting in the Windows client. Redene the ACLs for the les by using a Windows
client the same way you initially dened it. Verify that you set the ACLs as the owner of the les,
directories, and SMB shares. If you cannot redene your ACLs because you currently do not have
permissions, perform the following steps:
1. Restore the les from snapshots or a backup.
2. If you have migrated the data from a dierent location, for example, using the RoboCopy
application, there is a good chance you can restore ACLs by copying only ACLs metadata, instead of
re-copying the whole data.
3. If all le system ACLs are corrupted you can restore all data from a NAS replication partner.
SMB Client Clock Skew
Description SMB client clock skew errors.
Cause The client clock must be within 5 minutes of the Active Directory clock.
Workaround Congure the client to clock-synch with the Active Directory server (as an NTP server) to avoid clock
skews errors.
SMB Client Disconnect on File Read
Description The SMB client is disconnected on le read.
Cause Extreme SMB workload during NAS controller failover.
Workaround The client needs to reconnect and open the le again.
SMB Client Incorrect Password Login Failure
Description
An SMB client fails to log in.
Cause The client supplied the wrong password upon connection.
Workaround
1. Interactive clients can retry with the correct password.
2. Applications and servers might need special attention as the user/password, which is usually set in a
script or conguration le, has probably expired.
SMB Delete On Close Denial
Description
Files are deleted while they are in use.
Cause If multiple users are working on the same le and one user deletes the opened le, it is marked for
deletion, and is deleted after it is closed. Until then, the le appears in its original location but the system
denies any attempt to open it.
Workaround Notify the client who tried to open the le that the le has been deleted.
SMB File Sharing Conict
Description
SMB le access is denied due to a sharing conict.
Cause When a le is opened using the SMB protocol, the opening application communicates the sharing mode
that must be used while this le is open.
This sharing mode describes what other clients' activities are allowed on this le, while it is open.
This denition is sent by the application and the client cannot control/congure it.
Once there is a violation of the sharing denition, the client receives an access denied error and an event
is issued.
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FluidFS Troubleshooting