Users Guide

2. Accept the EULA.
OS10(config)# eula-consent support-assist accept
3. Enter SupportAssist mode from CONFIGURATION mode.
OS10(config)# support-assist
OS10(conf-support-assist)#
4. (Required) Specify the SupportAssist server URL or IP address in SUPPORT-ASSIST mode, and specify your Dell Digital
Locker (DDL) credentials to access the SupportAssist server. This account must have entitlements to the OS10 switch in
DDL. You can enter default to specify the SupportAssist server URL (https://esrs3.emc.com).
OS10(conf-support-assist)# server url default username example-username password
example-password
Or
OS10(conf-support-assist)# server url https://domain username example-username
password example-password
5. (Required) Configure the interface to connect to the SupportAssist server in SUPPORT-ASSIST mode.
OS10(conf-support-assist)# source-interface interface
6. (Required) Configure the contact information for your company in SUPPORT-ASSIST mode.
OS10(conf-support-assist)# contact-company name ExampleCompanyName
OS10(conf-support-assist-ExampleCompanyName)#
7. Trigger an activity immediately or at a scheduled time in EXEC mode.
OS10# support-assist-activity full-transfer {start—now | schedule [hourly | daily |
weekly | monthly | yearly]}
Remove SupportAssist schedule
OS10# no support-assist-activity full-transfer schedule
Set company name
Configure the name, address, and territory information. Dell EMC Technical Support uses this information to identify which
company owns the device.
1. (Required) Configure contact information in SUPPORT-ASSIST mode.
OS10(conf-support-assist)# contact-company name example-company-name
2. (Required) Configure address information in SUPPORT-ASSIST mode. Use double quotes to add spaces within the city or
state name. Use the no address command to remove the configuration. Enter ? to view a list of supported country names
and codes. You can also find this information at the following location: Country names and codes.
OS10(conf-support-assist-example-company-name)# address city city-name state state-
name country country-code zipcode number
3. (Required) Configure street address information in SUPPORT-ASSIST mode. Use double quotes to add spaces within an
address. Use the no street-address command to remove the configuration.
OS10(conf-support-assist-example-company-name)# street-address {address-line-1}
[address-line-2 address-line-3]
4. (Optional) Configure the territory in SUPPORT-ASSIST mode. Use the no territory command to remove the
configuration.
OS10(conf-support-assist-example-company-name)# territory company-territory
1402
Troubleshoot Dell EMC SmartFabric OS10