Owner's Manual

26 Troubleshooting the Dell Smart Plug-in (SPI)
SNMP Traps Received At Wrong Nodes
After you start monitoring the Dell systems grouped under Dell Managed
Systems group, if you interchange the IP addresses of the nodes, then the
SNMP traps are received on the wrong nodes. For example, if you have two
nodes A and B under Dell Managed Systems → Dell Monolithic Servers
group and you interchange the IP addresses of the two nodes, then the traps
from A are displayed as messages in the active message browser of B and vice
versa.
To resolve this:
1
Launch the Server Configuration Editor on the HP Operations Manager
(HPOM) console.
2 Under the Node Cache Settings option, set the DNS cache value to False
to disable the DNS caching.
The nodes now display the traps correctly.
Global Health Status Not Fetched for Dell
Systems
The global status update policy Dell_Poll_WindowsServers does not fetch
the global health of discovered Dell systems till the systems are grouped
under the Dell Managed Systems group.
If you choose to auto-deploy the policy files during installation of the Dell
SPI, the policies start running as per the default schedule. The global status
update policy runs every 1 hour and starts polling systems for global health
status. However, the auto grouping policy is scheduled to run only at 23:00
hours every day. Therefore, until the Dell_Autogroup_WindowsServer policy
runs and the Dell systems are grouped under the Dell Managed Systems
group, the global health status of the systems is not displayed on the HPOM
console.
HP-OMUG.book Page 26 Tuesday, January 26, 2010 6:06 PM