Dell™ Laser Printer 1700/1700n Owner’s Manual Look Inside For: • Setting Up Your Printer • Loading Paper • Network Printing • Understanding the Software w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
Ordering Supplies Dell™ toner cartridges are available only through Dell. You can order toner cartridges online at www.dell.com/supplies or by phone. US 877-INK-2-YOU Italy 800602705 Australia 1300 303 290 Japan 044-556-3551 Austria 08 20 - 24 05 30 35 Luxembourg 02.713 1590 Belgium 02.
Dell™ Laser Printer 1700 4 5 3 6 2 1 7 1 Optional 550-sheet tray 5 Output bin 2 250-sheet tray 6 Operator panel 3 Manual feed slot 7 Front cover 4 Paper guide Accessing your User’s Guide To access your User’s Guide, click Start→Programs or All Programs→Dell Printers→Dell Laser Printer 1700→User’s Guide. NOTE: You cannot access your User’s Guide until you have installed the drivers for your printer. w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your printer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2004 Dell Inc. All rights reserved.
Contents 1 Preparing the Printer Replacing the Operator Panel Overlay . . . . . . . . . . . . . . . Installing the 550-Sheet Optional Drawer . Configuring the Paper Trays 12 . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . 15 Installing an Optional Memory Card . . . . . . . . . . . . . . . 17 2 Loading Paper Loading the 250-Sheet and 550-Sheet Trays . . . . . . . . . . . 22 . . . . . . . . . . . . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . . . . . . .
4 Setting Up for Network Printing Network Set-Up . . . . . . . . . . . . . . . . . . . . . . . . . . Attach Cables . . . . . . . . . . . . . . . . . . . . . . . . . Print and Check the Network Setup Page . Run the Installation Software 38 38 . . . . . . . . . . . 39 . . . . . . . . . . . . . . . . . 40 5 Software Overview Dell™ Toner Management System . Status Monitor Center . . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . . 44 Printing Status Window . . . . . . . .
Contacting Dell Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . Automated Order-Status Service Contacting Dell 64 . . . . . . . . . . . . . . . . . . 64 . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 8 Appendix Limited Warranties and Return Policy . . . . . . . . . . . . . . . Limited Warranty for Dell-Branded Hardware Products (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . "Total Satisfaction" Return Policy (U.S. Only) . . . . . 84 . . . . . . . . . .
Conte nts
CAUTION: SAFETY INFORMATION Use the following safety guidelines to help ensure your own personal safety and to help protect your system and working environment from potential damage. • Your product uses a laser. CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. • Your product uses a printing process that heats the print media, and heat can cause certain media to release emissions.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
1 SECTION 1 Preparing the Printer Replacing the Operator Panel Overlay Installing the 550-Sheet Optional Drawer Installing an Optional Memory Card
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Replacing the Operator Panel Overlay If you have a non-English operator panel overlay in your printer box and want to use it, follow these steps: 12 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover. 2 Remove the English operator panel by pressing the tab and lifting the panel up.
3 Snap the non-English operator panel into place. 4 Close the front cover.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Installing the 550-Sheet Optional Drawer Your printer supports one optional drawer that lets you load up to 550 sheets of paper. CAUTION: If you are installing a 550-sheet drawer after setting up the printer, turn the printer off and unplug the power cord before continuing. 1 Unpack the 550-sheet drawer and remove any packing material. 2 Place the drawer in the location you have chosen for your printer.
Configuring the Paper Trays NOTE: You must first install the drivers for your printer before configuring the paper trays. See "Setting Up for Local Printing" on page 29 or "Setting Up for Network Printing" on page 37. Dell Laser Printer 1700/1700n 1 Launch the Dell Local Printer Settings Utility (Start→Programs→Dell Printers→Dell Laser Printer 1700→Dell Local Printer Settings Utility). 2 Select your Dell Laser Printer 1700. 3 Click OK. 4 In the left column, click Paper.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Windows Me Windows 98 SE 1 Click Start→Settings→Printers. 2 Right-click the Dell Laser Printer 1700 icon. 3 Click Properties→Device (or Features)→Update (or Update Now). 4 Click OK→OK. Close the Printers folder. If Update or Ask Printer is unavailable, follow these steps: a In the Available Options list, click 550-sheet tray. b Click Add. c Click OK, and then close the Printers folder.
10 Select the paper type you have in each tray. 11 Click Submit. Installing an Optional Memory Card The system board has one connector for an optional memory card. The printer can support up to 128MB (for a total of 160MB for a network printer and 144MB for a non-network printer). CAUTION: If you are installing a memory card after setting up the printer, turn the printer off and unplug the power cord before continuing.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 18 2 Open the rear exit. 3 Open the side cover by pressing the two detents on the front right side of the machine and swinging the cover back. 4 Push open the latches on both ends of the memory connector.
NOTE: Memory options designed for other printers may not work with your printer. 5 Unpack the memory card. NOTICE: Memory cards are easily damaged by static electricity. Touch something metal, such as the printer frame, before you touch a memory card. Avoid touching the connection points along the edge of the card. 6 Align the notches on the bottom of the card with the notches on the connector.
Pre p a ri n g the Pr i n t er w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
2 SECTION 2 L o a d i n g Pa p e r Loading the 250-Sheet and 550-Sheet Trays Loading the Manual Feeder Using the Rear Exit Print Media Guidelines
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Loading the 250-Sheet and 550-Sheet Trays Follow these instructions to load paper in the 250-sheet tray and 550-sheet tray. 1 Remove the tray. 2 Prepare a stack of paper for loading by flexing or fanning it back and forth. Straighten the edges on a level surface. 3 Load the paper in the tray with the print side facing down. Make sure the paper is below the max fill line on the side guides. Overloading may cause jams.
4 Slide the two side guides and the back guide until they fit snugly against the stack of paper. If you are loading legal or folio size paper, press down on the latch at the back of the tray and expand the tray until the extender locks into place.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 24 5 Insert the tray. 6 Extend the paper support on the output bin.
Loading the Manual Feeder The manual feeder is located at the front of your printer and can only feed one sheet of print media at a time. You can use the manual feeder to make quick runs of paper types or sizes that are not currently loaded in the paper tray. To load the manual feeder: 1 Place a sheet of the selected print media, print side facing up, at the center of the manual feeder, but only to the point where its leading edge can contact the paper guides.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m • Load letterhead face-up, with the top of the sheet entering the printer first. • If you experience problems with paper feed, turn the paper around. Using the Rear Exit The single-sheet rear exit provides a straight-through paper path to help reduce curling and potential jams. This is especially useful for specialty media, such as transparencies, envelopes, labels, card stock, or index cards.
Print Media Guidelines Selecting the right paper or other media reduces printing problems. For best print quality, try a sample of the paper or specialty media you are considering before buying large quantities. CAUTION: Your product uses a printing process that heats the print media, and heat can cause certain media to release emissions.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Media Types and Sizes Media Size Weight Capacity Paper A4, A5, B5, letter, legal, executive, folio 17–43 lb (64–163 g/m2) Tray 1: 250 sheets (20 lb paper) 16–43 lb (60–163 g/m2) Manual feed: 1 sheet 16–24 lb (60–90 g/m2) Optional 550-sheet tray: 550 sheets (20 lb paper) N/A Tray 1: 10 sheets Transparencies A4, letter Envelopes Monarch (7 3/4), 9, Com-10, C5, B5, DL 24 lb (90 Minimum: 8.3 x 11 in.
3 SECTION 3 Setting Up for Local Printing Local Set-Up
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m A local printer is a printer attached to one computer using a USB or parallel cable. If your printer is attached to a network instead of your computer, go to "Setting Up for Network Printing" on page 37. Local Set-Up A printer driver is software that lets your computer communicate with your printer.
Using Windows XP With a USB or Parallel Cable NOTE: Windows XP Professional requires that you have administrative access to install printer drivers on your computer. When you attached the cable and turned on the printer, the Found New Hardware Wizard appeared on your computer screen. 1 Insert the Drivers and Utilities CD into your computer. The Wizard automatically searches for an appropriate driver. 2 Scroll through the list of drivers until you see D:\Drivers\Print\Win_2kXP\dkaap2da.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Using Windows 2000 With a USB or Parallel Cable When you attached the cable and turned on the printer, the Found New Hardware Wizard appeared on your computer screen. 1 Insert the Drivers and Utilities CD, and then click Next. 2 Select Search for a suitable driver, and then click Next. 3 Select Specify a location only, and then click Next. 4 Browse to the location of the printer driver on the Drivers and Utilities CD.
Using Windows NT With a Parallel Cable NOTE: You need administrative access to install printer drivers on your computer. 1 Insert the Drivers and Utilities CD. 2 When the Drivers and Utilities CD screen appears, click Personal Installation - Install the printer for use on this computer only to install the additional software for your printer. 3 Select your printer from the drop-down box. 4 Select Typical Installation (recommended), and then click Install.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 7 Use the default printer name (for example, Dell Laser Printer 1700) or type a unique name for your printer, and then click Next. 8 Click Yes (recommended), and then click Finish to print a test page. 9 After the test page prints, click Yes to close the window. 10 Click Finish to complete the installation and close the wizard. 11 The Drivers and Utilities CD should launch the installation software automatically.
The wizard prompts you to search for new drivers. 6 Click Next to search for a printer driver. 7 Select Search for a suitable driver, and then click Next. 8 Select Specify a location only, and then click Next. 9 Browse to the location of the printer driver on the Drivers and Utilities CD. D:\Drivers\Print\Win_9xme\\ dkaag2da.inf 10 Highlight the driver, and then select to install the updated driver (recommended). 11 Click Next. 12 Click Next to complete installation.
Se tt ing U p fo r L o c a l Pr inti ng w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
4 SECTION 4 Setting Up for Network Printing Network Set-Up
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Network Set-Up NOTE: For additional network set-up configurations, refer to your User’s Guide. Attach Cables 38 1 Make sure the printer is turned off and unplugged. 2 Plug one end of a standard category 5 Unshielded Twisted Pair (UTP) network cable into a LAN drop or hub, and the other end into the Ethernet port (the middle connector) on the back of the printer. The printer automatically adjusts for the network speed.
3 Plug one end of the printer power cord into the socket at the back of the printer and the other end into a properly grounded outlet. 4 Turn on the printer. After the printer completes its internal tests, the Ready/Data light comes on. If the operator panel lights do not come on when the printer is turned on, make sure the power cord is firmly plugged in at the back of the printer and at the electrical outlet.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m If you need to change the IP address, run the Set IP Address Utility from the Drivers and Utilities CD. Run the Installation Software 1 Insert the Drivers and Utilities CD into your computer. 2 The Drivers and Utilities CD should launch the installation software automatically. If the CD does not automatically launch, click Start→Run, type D:\setup.exe (where D is the drive letter of your CD), and then click OK.
Use the Dell Printer Configuration Web Tool, also known as the Printer Embedded Web Server, to monitor the status of your network printer without leaving your desk. You can view and/or change the printer configuration settings, monitor toner level, and when it is time to order replacement toner cartridges, just click the Dell supplies link right from your Web browser. NOTE: The Dell Printer Configuration Web Tool is not available when the printer is locally attached to a print server.
S e tt i n g U p fo r N e tw or k Pr i n ti n g w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
5 SECTION 5 Software Overview Dell™ Toner Management System Dell Local Printer Settings Utility Set IP Address Utility Dell Printer Software Uninstall Driver Profiler Dell Printer Configuration Web Tool
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Use the Drivers and Utilities CD that came with your printer to install a combination of software applications, depending on your operating system. NOTE: If you purchased your printer and computer separately, you must use the Drivers and Utilities CD to install these software applications.
Printer Supplies Reorder Application NOTE: This application is not available with Windows 98 SE or Me. The Order Supplies dialog box can be launched from the Printing Status window, the Programs window, or the desktop icon. You can order toner by phone or from the Web. 1 Click Start→Programs or All Programs→Dell Printers→Dell Laser Printer 1700→Printer Supplies Reorder Application. The Order Supplies window appears. 2 If ordering from the Web, click Visit Dell’s cartridge ordering web site.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Dell Printer Software Uninstall Use the Uninstall Software Utility to remove any currently installed printer software or printer objects. You can access the Uninstall Software Utility two ways: 1 For Windows XP only: Click Start→Control Panel→Printers and Other Hardware→Printers and Faxes. For all others: Click Start→Settings→Printers. 2 a Select the printer object to uninstall, and then right-click the mouse.
Dell Printer Configuration Web Tool NOTE: This application is not available when the printer is connected locally to a computer. The Dell Printer Configuration Web Tool, also known as the Printer Embedded Web Server, lets you monitor the status of your network printer without leaving your desk. You can view and/or change the printer configuration settings, monitor toner level, and when it is time to order replacement toner cartridges, just click the Dell supplies link right from your Web browser.
Sof t war e Ov er v ie w w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
6 SECTION 6 Tr o u b l e s h o o t i n g Basic Problems Replacing the Toner Cartridge Replacing the Imaging Drum Clearing Paper Jams
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Basic Problems Use the following tables to find solutions for printing problems you encounter. If you cannot fix the problem, contact Dell at support.dell.com. You may have a printer part that requires cleaning or replacement by a service technician. 50 Problem What to do The print is getting light, but the Toner Low/Replace Drum light is not on.
Problem What to do The Toner Low/Replace Drum light is blinking. Replace the Imaging Drum. See “Replacing the Imaging Drum” on page 57 for more information. Pages are blank. • The toner cartridge may be out of toner. Replace the cartridge. See “Replacing the Toner Cartridge” on page 54 for more information. • You may have a software error. Try turning the printer off and back on. The printer has missing or damaged parts. Contact Dell at support.dell.com.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 52 Problem What to do The printer is on, but nothing prints. • Make sure the toner cartridge is installed. • Make sure the parallel, USB, or network cable is firmly plugged into the connector on the back of the printer. • Press and release Continue to print a menu settings page to determine if the problem is with the printer or the computer.
Problem What to do The Load Paper light is on, even though there is paper loaded in the 250-sheet or 550-sheet tray. Make sure the tray is pushed all the way in. Paper is jammed in the printer. See “Clearing Paper Jams” on page 60 for more information. For information on solving print quality problems, refer to your User’s Guide.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Replacing the Toner Cartridge CAUTION: When replacing a toner cartridge, do not leave the new cartridge exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover.
b Pull the toner cartridge up and out using the handle. a b 3 Unpack the new toner cartridge. 4 Rotate the cartridge in all directions to distribute the toner.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 56 5 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the imaging drum and pushing the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. 6 Close the front cover.
Replacing the Imaging Drum NOTICE: When replacing an imaging drum, do not leave the toner cartridge or the new imaging drum exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover. 2 Pull the toner cartridge assembly out of the printer by pulling on the toner cartridge handle.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m NOTE: Do not press the button on the toner cartridge assembly. Place the toner cartridge assembly on a flat, clean surface. 3 Remove the toner cartridge: a Press the button on the base of the toner cartridge assembly. b Pull the toner cartridge up and out using the handle. a b 4 58 Unpack the new imaging drum.
5 Install the toner cartridge into the new toner cartridge assembly by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the imaging drum and pushing the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 7 After you replace the imaging drum, you should reset the imaging drum’s counter. To reset the counter, press and hold the Cancel button until all lights flash in sequence. NOTICE: Resetting the imaging drum's counter without replacing the imaging drum may damage your printer and void your warranty. 8 Close the front cover.
2 Open the front cover and remove the toner cartridge assembly. NOTICE: Do not leave the toner cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 3 Remove any jams in the area behind the toner cartridge assembly.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 4 Lift the flap at the front of the printer and remove any jams beneath the flap. 5 Open the rear exit and remove any jams. 6 After you have cleared the jams, reinstall the toner cartridge assembly, make sure all printer covers and trays are closed, and then press Continue to resume printing. NOTE: The printer reprints the pages that caused the paper jam.
7 SECTION 7 Contacting Dell Technical Assistance Automated Order-Status Service Contacting Dell
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Technical Assistance If you need help with a technical problem, Dell is ready to assist you. 1 Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel. The Express Service Code is located under the front cover of your printer.
Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 Tech Support and Customer Care Country Code: 54 Sales City Code: 11 Tech Support Fax 11 4515 7139 Customer Care Fax 11 4515 7138 Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Cayman Islands General Support Chile (Santiago) Sales, Customer Support, and Technical Support Area Codes, Local Numbers, and Toll-Free Numbers 1-800-805-7541 toll-free: 1230-020-4823 Country Code: 56 City Code: 2 China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Website: support.ap.dell.com International Access Code: 001 E-mail: ap_support@dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Technical Support Customer Care Sales Fax Area Codes, Local Numbers, and Toll-Free Numbers 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1-800-805-7545 St.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Spain (Madrid) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.
8 SECTION 8 Appendix Limited Warranties and Return Policy Dell Inc.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year, three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you.
What do I do if I am not satisfied? We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m • New Hardware Products and Accessories - Unless you have a separate agreement with Dell, all hardware, accessories, peripherals, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within twenty-one (21) days from the date on the packing slip or invoice.
• Problems that result from: – External causes such as accident, abuse, misuse, or problems with electrical power – Servicing not authorized by Dell – Usage that is not in accordance with product instructions – Failure to follow the product instructions or failure to perform preventive maintenance – Problems caused by using accessories, parts, or components not supplied by Dell • Products with missing or altered service tags or serial numbers • Products for which we have not received payment
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell service tag number or order number available.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 (Corporate Commercial or Government customers). "Total Satisfaction" Return Policy (Canada Only) If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price.
Dell-Branded Peripheral Products Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Limitation and Statutory Rights Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law.
Dell Inc. Ink and Toner Cartridges Limited Warranties The following sections describe the limited warranty for ink and toner cartridges for the U.S., Canada, and Latin America. Refer to the appropriate limited warranty accordingly. Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only) Dell Inc.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Ink and Toner Cartridges Limited Warranty (Latin America Only) Dell Inc. warrants to the original purchaser of genuine Dell-branded toner cartridges that the cartridges will be free from defects resulting from material or manufacturing process for the life of the cartridge.
Dell Software License Agreement This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This agreement covers all software that is distributed with the Dell product, for which there is no separate license agreement between you and the manufacturer or owner of the software (collectively the "Software").
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Limited Warranty Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety (90) days from the date you receive them. This warranty is limited to you and is not transferable. Any implied warranties are limited to ninety (90) days from the date you receive the Software.
U.S. Government Restricted Rights The software and documentation are "commercial items" as that term is defined at 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire the software and documentation with only those rights set forth herein. Contractor/manufacturer is Dell Products, L.P.
10 0 Appendix w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
Index C card stock sizes and weights, 28 cards, installing, 17 clearing paper jams, 60 connect the printer Ethernet cable, 38 parallel cable, 30 USB cable, 30 replacing, 57 installing optional cards, 17 optional drawer, 14 optional memory, 17 printer drivers using Windows 2000, 32 using Windows 98, 34 using Windows Me, 33 using Windows NT, 33 using Windows XP, 31 D Dell contacting, 65 Dell Toner Management System, 44 driver profiler, using, 46 E envelopes sizes and weights, 28 Ethernet cable, connecting
clearing paper jams, 60 replacing the imaging drum, 57 replacing the toner cartridge, 54 media guidelines, 27 menu settings page, 39 network, 37 network setup page, 39 S set IP address utility, using, 45 software applications Dell Toner Management System, 44 driver profiler, 46 local printer settings utility, 45 printer supplies reorder application, 45 set IP address utility, 45 status monitor center, 44 uninstall, 46 status monitor center, using, 44 supplies, ordering, 2 support contacting Dell, 65 T to
