Setup Guide

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How-To” Guide
Appendix C
General Re-Imaging FAQs
1. How do I resolve a PCI Yellow Bang?
a. After installing the drivers and you have this PCI yellow bang in device manager, you need to
install the following drivers found in the Chipset folder:
b. For E-Family 1
st
generation you need to install two drivers - AMT SOL / LMS and AMT HECI
c. For E-Family 2
nd
generation you need to install one driver - AMT HECI
2. How do I resolve a Broadcom USH Yellow Bang?
a. After installing the drivers and you have this USH yellow bang in device manager, you need
to install the Control Point Security Device Driver Pack
3. How do I resolve this Unknown Device yellow bang on E-Family 2
nd
generation?
a. After installing the drivers and you have an unknown device yellow bang in device manager,
you need to install the ST Micro Freefall Sensor driver found under Chipset
4. What drivers are in the Control Point Security Device Driver pack?
a. The driver pack has the drivers for all security related hardware, including:
1. Broadcom Trusted Platform Module
2. Atmel Trusted Platform Module
3. STMicroelectronics Trusted Platform Module
4. Winbond Trusted Platform Module
5. O2Micro Smart Card Reader
6. Dell Smart Card Keyboard
7. UPEK TouchChip Fingerprint Reader
8. Authentec Fingerprint Reader
9. Broadcom Unified Security Hub
10. Vista Storage Driver Update (for ATAPI.SYS)
5. Can I use WiMax and WiFi at the same time?
a. No, the wireless adapter only supports one of them being active at one time
6. What is the Dell System Software utility and why do I need it?