Reference Guide

18 Quick Reference Guide
Troubleshooting
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide .
The computer does not start up
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET.
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
T
URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.
A program stops responding or crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk, CD, or DVD.
E
ND THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Task Ma nage r .
3 Click Applications .
4 Click the program that is no longer responding.
5 Click End Task .
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
RUN THE PROGRAM COMPATIBILITY WIZARD — The Program Compatibility Wizard configures a program so it
runs in an environment similar to non-Windows XP operating system environments.
1 Click Start → All Programs → Accessories → Program Compatibility Wizard → Next .
2 Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.