Concept Guide

making such transfers, Dell shall ensure appropriate protection
is in place to safeguard the Collected Data being transferred in
connection with SupportAssist. If you are downloading SupportAssist
on behalf of a company or other legal entity, you are further
certifying to Dell that you have appropriate authority to provide
this consent on behalf of that entity. If you do not consent to
the collection, transmission and/or use of the Collected Data,
you may not download, install or otherwise use SupportAssist.
NOTE: This step is not mandatory and you can congure SupportAssist manually without performing this step. Even
before you accept or reject the EULA, the conguration data is sent to the default centrally deployed SupportAssist
Server. If you reject the EULA, the conguration data is not transmitted to the SupportAssist server.
2 Move to the SupportAssist Conguration mode.
To manually congure SupportAssist, use the following command.
CONFIGURATION mode
support-assist
DellEMC(conf)#support-assist
DellEMC(conf-supportassist)#
3 (Optional) Congure the contact information for the company.
SUPPORTASSIST mode
contact-company name {company-name}[company-next-name] ... [company-next-name]
DellEMC(conf)#support-assist
DellEMC(conf-supportassist)#contact-company name test
DellEMC(conf-supportassist-cmpy-test)#
4 (Optional) Congure the contact name for an individual.
SUPPORTASSIST mode
contact-person [first <first-name>] last <last-name>
DellEMC(conf)#support-assist
DellEMC(conf-supportassist)#contact-person first john last doe
DellEMC(conf-supportassist-pers-john_doe)#
5 (Optional) Congure the name of the custom server and move to SupportAssist Server mode.
SUPPORTASSIST mode
server server-name
DellEMC(conf)#support-assist
DellEMC(conf-supportassist)#server default
DellEMC(conf-supportassist-serv-default)#
You can congure a maximum of two servers:
• default server
• custom user congured server
6 Enable all activities and servers for the SupportAssist service.
SUPPORTASSIST mode
enable all
DellEMC(conf)#support-assist
DellEMC(conf-supportassist)#enable all
7 Trigger an activity event immediately.
EXEC Privilege mode
978
SupportAssist