Users Guide

SupportAssist
The SupportAssist feature monitors the devices in your network that run the Dell EMC Networking Operating System. This
feature offers an extra layer of service to your IT support capabilities by:
● Identifying issues and helping you resolve them quickly.
● Proactively monitoring the network and minimizing the risk of downtime.
SupportAssist periodically collects information about configuration, inventory, logs, and so on, from the network devices. It
sends this information securely to a centralized Dell EMC SupportAssist infrastructure server, referred to as the SupportAssist
server in this section. The Dell EMC SupportAssist infrastructure service specifies a structured format to collect the data. If
there is a failure, SupportAssist automatically creates a support case. You receive a notification through email about the case
details.
SupportAssist communicates with the SupportAssist server through the Internet and uploads troubleshooting information at
scheduled intervals.
NOTE: When you upgrade from an earlier release (prior to Release 10.5.0.0), the switch does not retain the SupportAssist
configuration. After the upgrade is complete, enable and configure SupportAssist again. You must reconfigure SupportAssist
because the OS10 switch (starting from Release 10.5.0.0) connects to a different Dell EMC server, and you must accept
the EULA and reconfigure the server again.
However, reconfiguring SupportAssist is not required if you are using the on-premise gateway (SupportAssist Enterprise or
SAE). SAE does not require any SupportAssist configuration on the OS10 switch.
Important notes
● Dell EMC offers SupportAssist Enterprise for large-scale deployments.
○ SupportAssist Enterprise requires you to deploy a SupportAssist Enterprise gateway server. See the SupportAssist
Enterprise documentation for more information.
○ If you do not want to deploy a SupportAssist Enterprise gateway server, you can configure SupportAssist on the OS10
switch. See the Configure SupportAssist section for more information.
Configuring SupportAssist on the OS10 switch requires Internet connectivity to the SupportAssist server. If there is
network outage, SupportAssist ignores the information that is collected during the downtime. When Internet connectivity
is restored, SupportAssist generates an alert.
● Before you configure SupportAssist, you must accept the SupportAssist End User License Agreement (EULA).
● If the SupportAssist server is configured using a domain name, ensure that the network device has access to a domain name
server (DNS). This release supports only IPv4 addressing.
● This feature uses show commands to collect debug information. The use of show commands may impact CPU usage.
● The system stores the show commands output in a .zip file. The size of the .zip file depends on the show command output.
Configure SupportAssist
If the OS10 switch resides behind a firewall, open port 443 on the firewall for an outbound connection to the following
SupportAssist servers:
● https://esrs3.emc.com
● https://esrs3-dr.emc.com
1. Enter the configuration mode.
OS10# configure terminal
OS10(config)#
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Troubleshoot Dell EMC SmartFabric OS10