Users Guide

SupportAssist periodically collects information about conguration, inventory, logs, and so on, from the network devices. It sends this
information securely to a centralized Dell EMC SupportAssist infrastructure server, referred to as the SupportAssist server in this section.
The Dell EMC SupportAssist infrastructure service species a structured format to collect the data. If there is a failure, SupportAssist
automatically creates a support case. You receive a notication through email about the case details.
SupportAssist communicates with the SupportAssist server through the Internet and uploads troubleshooting information at scheduled
intervals.
NOTE: When you upgrade from an earlier release, OS10 does not retain the SupportAssist conguration. After upgrade is
complete, enable and congure SupportAssist again.
Important notes
• Dell EMC oers SupportAssist Enterprise for large-scale deployments.
– SupportAssist Enterprise requires you to deploy a SupportAssist Enterprise gateway server. See the SupportAssist Enterprise
documentation for more information.
– If you do not want to deploy a SupportAssist Enterprise gateway server, you can congure SupportAssist on the OS10 switch. See
the Congure SupportAssist section for more information.
Conguring SupportAssist on the OS10 switch requires Internet connectivity to the SupportAssist server. If there is network
outage, SupportAssist ignores the information that is collected during the downtime. When Internet connectivity is restored,
SupportAssist generates an alert.
• Before you congure SupportAssist, you must accept the SupportAssist End User License Agreement (EULA).
• If the SupportAssist server is congured using a domain name, ensure that the network device has access to a domain name server
(DNS). This release supports only IPv4 addressing.
• This feature uses show commands to collect debug information. The use of show commands may impact CPU usage.
• The system stores the show commands output in a .zip le. The size of the .zip le depends on the show command output.
Congure SupportAssist
If the OS10 switch resides behind a rewall, open port 443 on the rewall for an outbound connection to the following SupportAssist
servers:
• https://esrs3.emc.com
• https://esrs3-dr.emc.com
1 Enter the conguration mode.
OS10# configure terminal
OS10(config)#
2 Accept the EULA.
OS10(config)# eula-consent support-assist accept
3 Enter SupportAssist mode from CONFIGURATION mode.
OS10(config)# support-assist
OS10(conf-support-assist)#
1330
Troubleshoot OS10