Reference Guide

Alert and Event Messages
25 Dell EMC PowerStore Events and Alerts Reference Guide
Event code
Severity
Alert raised
Call home
Message
Repair flow
System impact
Knowledge Base Article
enclosure %(encl_num) slot
%(enclosure_slot) is
incompatible.
upgrade logs and escalate
to L3, as required.
0x00307204 MINOR TRUE TRUE
Firmware version of the
drive in bus %(bus_num)
enclosure %(encl_num) slot
%(enclosure_slot) is
incorrect.
This indicates a failed FW
upgrade on the drive. Verify
upgrade logs and escalate
to L3, as required.
Drive will not be used in the
DPG group.
-
0x00307301 INFO FALSE FALSE
Drive in bus %(bus_num)
enclosure %(encl_num) slot
%(enclosure_slot) has
changed from %(old_value)
to %(dieh_action_state).
- - -
0x00307302 MAJOR TRUE TRUE
Drive in bus %(bus_num)
enclosure %(encl_num) slot
%(enclosure_slot) has
failed.
Verify that there are no
related alerts. You may
need to replace the drive.
Drive is not in service.
https://www.dell.com/support
/Article/SLN317218
0x00307303 MAJOR TRUE TRUE
Drive in bus %(bus_num)
enclosure %(encl_num) slot
%(enclosure_slot)
associated data have been
resulted.
Please send the resulting
files to Dell EMC.
-
https://www.dell.com/support
/Article/SLN317218
0x00307304 MAJOR TRUE TRUE
Drive in bus %(bus_num)
enclosure %(encl_num) slot
%(enclosure_slot) needs
replacement.
Contact Dell EMC to
replace the drive.
- -
0x00307401 INFO FALSE FALSE
Port state has changed
from %(old_value) to
%(port_state).
- - -
0x00307402 INFO FALSE FALSE
Port link is down but not in
use.
- - -
0x00307403
INFO
FALSE
FALSE
Port link status is unknown.
-
-
-
0x00307404 MAJOR TRUE TRUE Port link is down.
Check cabling, your SFP
connectors, and
connectivity to the port.
Check for other hardware-
related alerts and take
appropriate action. If the
issue persists, contact your
service provider.
Data availability and
performance may be
degraded.
https://www.dell.com/support
/Article/SLN317237
0x00307405 MINOR TRUE FALSE
Port link speed in each
node of the appliance do
not match.
Install identical components
on each node of the
appliance to ensure that
port link speeds match. It is
recommended that you
always install components
in pairs.
Performance may be
degraded.
https://www.dell.com/support
/Article/SLN317237
0x00307701 MAJOR TRUE TRUE XENV is not active. - Node may not serve IOs.
https://www.dell.com/support
/Article/SLN317200