Users Guide

Table 13. PSA/ePSA error codes (continued)
Error number (PSA and
ePSA)
Error message Description Steps
and if the screens appear
normal, click Yes
PSA 1000-0326
ePSA 2000-0326
LCD panel - unable to turn lamp
on or off
The backlight lamp was not able
to be turned on or off during the
diagnostic testing
1. Update to the latest BIOS.
2. Turn off your computer and
reconnect your LCD cable.
3. Repeat the PSA diagnostics.
4. If failure continues, contact
Technical Support
PSA NA
ePSA 2000-0327
LCD panel - unable to use BIOS
interface
The Liquid Crystal Display (LCD)
panel does not display the BIOS
screen correctly and the BIOS
screen is not visible on the LCD.
1. Update to the latest BIOS.
2. Turn off your computer and
reconnect your LCD cable.
3. Repeat the PSA diagnostics.
4. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0328
LCD panel - unable to detect
variance in ambient light sensor
The Ambient light sensor that
automatically dims the LCD in
low light did not respond during
the diagnostics.
1. Update to the latest BIOS
version.
2. Turn off your computer and
reconnect your LCD cable.
3. Repeat the PSA diagnostics.
4. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0331
Video controller - no video
controller detected
The system is not detecting the
graphics adapter. If you are
using a desktop system and if a
PCIe expansion card is installed,
reseat the card and reconnect
any internal power connections
to the card. Then reconnect the
video cable and repeat the PSA
diagnostic.
1. Update to the latest BIOS
version.
2. Desktop: Turn off your
computer and if equipped
with PCIe expansion card,
reseat the card.
3. Reconnect your LCD cable.
4. Repeat the PSA
diagnostics..
5. If failure continues,, contact
Dell Technical Support
PSA NA
ePSA 2000-0332
Video memory - Video memory
integrity test discrepancy
PSA diagnostics detected a
video memory failure. Please
reset the system memory and
update the BIOS to most
current version.
1. Update to the latest BIOS
version.
2. Reseat the system memory
3. Turn off your computer and
reconnect your LCD cable.
4. Repeat the PSA diagnostics.
5. If failure continues,, contact
Dell Technical Support
PSA 1000-0333
ePSA 2000-0333
PSA Video - Graphics test timed
out waiting for keyboard
response
ePSA Video - User provided no
input for graphics test
PSA diagnostics did not record
the user input (Y or N) after the
video test. Ensure that you
accurately answer queries that
are prompted during the
diagnostic.
1. Error occurs when a
graphics test times out while
waiting for you to enter a
response.
2. Update to the latest BIOS
version.
3. Turn off your computer and
reconnect your LCD cable.
4. Repeat the PSA diagnostics.
5. If failure continues, contact
Dell Technical Support
Running diagnostics 27