Users Guide

Troubleshooting operating system issues

This section helps you troubleshoot operating system issues in your system.

NOTE: If the problem persists, contact Dell Technical Support for further assistance.

Topics:

• How to install the operating system on a Dell PowerEdge Server

• Locating the VMware and Windows licensing

• Troubleshooting blue screen errors or BSODs

• Troubleshooting a Purple Screen of Death or PSOD

• Troubleshooting no boot issues for Windows operating systems

• No POST issues in iDRAC

• Troubleshooting a No POST situation

• Migrating to OneDrive for Business using Dell Migration Suite for SharePoint

• Windows

• VMware

• Linux

• Installing operating system through various methods

How to install the operating system on a Dell

PowerEdge Server

Issue: Installing the operating system using Lifecycle Controller on a Dell PowerEdge server.

Solution: The following link provides detailed guidelines about installing the operating system using Lifecycle Controller: http://

www.dell.com/support/article/us/en/04/sln129177/how-to-install-the-operating-system-on-a-dell-poweredge-server-os-deployment-?

lang=en#LCC

NOTE: Update all the driver version to the latest.

Locating the VMware and Windows licensing

Issue: Location of the VMware and Windows licensing on Dell EMC PowerEdge servers.

Corrective action:

The link below describes the location of the licenses on Dell EMC PowerEdge servers: http://en.community.dell.com/techcenter/b/

techcenter/archive/2015/04/01/where-is-the-microsoft-oem-server-os-certificate-of-authenticity-coa-label-located-on-dell-

poweredge-servers.

Troubleshooting blue screen errors or BSODs

Steps

1. Identify the stop code or the stop message when the system displays the blue screen of death.

100 Troubleshooting operating system issues