Users Guide
Troubleshooting
To get help with your Dell BOSS-S1 card, you can contact your Dell Technical Service representative or see https://
www.dell.com/support.
Topics:
• Importing BOSS ESXi CLI offline bundle may fail in VSphere Lifecycle manager
• BOSS ESXi CLI package fails when upgrading from Dell EMC customized versions of 6.7.x to version 7.0
• M.2 drive firmware update from iDRAC fails on unconfigured drives with an existing adapter key on the BOSS-S1 controller
• Unconfigured drives in BOSS-S1 controller is unavailable for OS installation with an existing adapter key
• ROM version for BOSS reported as firmware version in iDRAC interface
• Firmware update of M.2 drive on BOSS-S1 controller fails
• BOSS-S1 CLI displays No Adapter Found error in Linux
• LC log displays fan unavailability error
• Updating BOSS-S1 controller firmware using iDRAC or LC fails
• Physical disk size not updated in iDRAC
• Physical disk/Virtual disk missing in iDRAC
• Back Ground Activity task progress in HII does not report real-time status
• Virtual disk state will be generated twice
• Character limitation while naming a virtual disk
• VMFS datastore is disabled on the 14th generation of PowerEdge systems that are shipped with VMware ESXi installed on
BOSS-S1
• Physical disk not visible to operating system
• Virtual disk not visible to operating system
• Drive replacement
• Controller replacement
• Controller failure
• Unable to boot to M.2 drive installed in slot 1
• CLI reports unsupported features
• Failure to install ESXi on RAID 1
• System not responding
• Management port not responding
Importing BOSS ESXi CLI offline bundle may fail in
VSphere Lifecycle manager
Issue:
Importing BOSS ESXi CLI offline bundle into vSphere Lifecycle Manager fails through the vSphere Web
Client. For more information, see https://kb.vmware.com/s/article/78688.
Corrective
Action:
This issue is resolved. Deployments and upgrades of vCenter Server 7.0 conducted after April 18, 2020
are not impacted by this issue. For more information, see https://kb.vmware.com/s/article/2147284.
BOSS ESXi CLI package fails when upgrading from
Dell EMC customized versions of 6.7.x to version 7.0
Issue:
When upgrading from vSphere versions of 6.7.x to version 7.0, sas-raid_boss-cli package update
fails.
7
26 Troubleshooting