Users Guide

Troubleshooting processors...............................................................................................................................................46
Troubleshooting a CPU Machine Check error ..................................................................................................46
Troubleshooting a storage controller................................................................................................................................ 47
OMSA flagging PERC driver........................................................................................................................................ 47
Importing or clearing foreign configurations using the foreign configuration view screen.................................. 47
Importing or clearing foreign configurations using the VD mgmt menu.................................................................49
RAID controller L1, L2 and L3 cache error..................................................................................................................49
PERC controllers do not support NVME PCIe drives...............................................................................................49
12 Gbps hard drive does not support in SAS 6ir RAID controllers...........................................................................49
Hard drives cannot be added to the existing RAID 10 Array....................................................................................50
PERC battery discharging............................................................................................................................................ 50
PERC battery failure message is displayed in ESM log............................................................................................. 51
Creating non-raid disks for storage purpose..............................................................................................................52
Firmware or Physical disks out-of-date......................................................................................................................52
Cannot boot to Windows due to foreign configuration............................................................................................52
Offline or missing virtual drives with preserved cache error message ..................................................................52
Expanding RAID array................................................................................................................................................... 53
LTO-4 Tape drives are not supported on PERC....................................................................................................... 53
Limitations of HDD size on H310 ................................................................................................................................ 53
System logs show failure entry for a storage controller even though it is working correctly............................. 53
Troubleshooting hard drives...............................................................................................................................................54
Troubleshooting multiple Drive failure.........................................................................................................................54
Checking hard drive status in the PERC BIOS..........................................................................................................55
FAQs................................................................................................................................................................................56
Symptoms.......................................................................................................................................................................57
Drive timeout error........................................................................................................................................................ 58
Drives not accessible.....................................................................................................................................................58
Troubleshooting an optical drive....................................................................................................................................... 58
Troubleshooting a tape backup unit..................................................................................................................................59
Troubleshooting no power issues......................................................................................................................................59
Troubleshooting power supply units................................................................................................................................. 59
Troubleshooting power source problems................................................................................................................... 60
Troubleshooting power supply unit problems............................................................................................................ 60
Troubleshooting RAID.........................................................................................................................................................60
RAID configuration using PERC...................................................................................................................................60
RAID configuration using OpenManage Server Administrator................................................................................ 63
RAID configuration by using Unified Server Configurator........................................................................................67
Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell’s
13th generation of PowerEdge servers.................................................................................................................. 69
Configuring RAID by using Lifecycle Controller......................................................................................................... 72
Starting and target RAID levels for virtual disk reconfiguration and capacity expansion.....................................73
Replacing physical disks in RAID1 configuration.........................................................................................................74
Thumb rules for RAID configuration............................................................................................................................74
Reconfiguring or migrating virtual disks......................................................................................................................75
Foreign Configuration Operations............................................................................................................................... 76
Viewing Patrol Read report.......................................................................................................................................... 78
Check Consistency report............................................................................................................................................ 79
Virtual disk troubleshooting ......................................................................................................................................... 79
Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers.......................82
Slicing.............................................................................................................................................................................. 84
4
Contents