Users Guide

Table Of Contents
8. Power on the system
9. To enter UEFI, Press F2.
10. Verify that all installed drives are detected in controller BIOS, if not detected refer to the Troubleshooting Hard drive issues
section.
11. Ensure that in BIOS the RAID setting is set to RAID mode for SATA drives.
12. Save the setting, and reboot the server.
13. If the issue persists, contact Dell Technical Support for assistance.
Troubleshooting external connections
Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on
your system.
Compare the technical specification of the system with the external device to check the compatibility.
Check the external device functionality with some other similar system so that we are sure that the device is working fine.
Check any other similar external device with this system so that we are sure that the system port is working fine.
For any further queries contact, Contact Technical Support.
Troubleshooting the video subsystem
Prerequisites
NOTE:
Ensure that the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under
Virtual Console. If this option is not selected, local video is disabled.
NOTE: The VGA ports are not hot-pluggable.
Steps
1. Check the cable connections (power and display) to the monitor.
2. Check the video interface cabling from the system to the monitor.
Results
If the tests run successfully, the problem is not related to video hardware.
Next steps
If the tests fail, see the Getting help section.
Troubleshooting a USB device
Prerequisites
NOTE: Follow steps 1 to 5 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 6.
Steps
1. Disconnect the keyboard and/or mouse cables from the system and reconnect them.
2. If the problem persists, connect the keyboard and/or mouse to another USB port on the system.
3. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.
4. In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
5. If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.
If the problem is not resolved, proceed to step 6 to troubleshoot other USB devices attached to the system.
If the problem is not resolved, proceed to troubleshoot other USB devices attached to the system.
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Troubleshooting hardware issues