Dell™ PowerEdge™ 1300 Systems Service Manual Preface System Overview Basic Troubleshooting Codes and Error Messages Removing and Replacing Parts Using the System Setup Program Abbreviations and Acronyms Information in this document is subject to change without notice. © 1999 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Back to Contents Page Preface: Dell™ PowerEdge™ 1300 Systems Service Manual Read This First • Notes, Cautions, and Warnings Read This First A prerequisite for using this manual to service Dell computer systems is a basic knowledge of IBM® compatible PCs and prior training in IBM-compatible PC troubleshooting techniques.
Back to Contents Page System Overview: Dell™ PowerEdge™ 1300 Systems Service Manual Overview • System Features • System Memory • Advanced Expansion Subsystems • System Power Supply • System Board • Technical Specifications Overview Dell PowerEdge 1300 systems are high-speed, upgradable servers with Intel® Pentium® II microprocessors.
SCSI support via an integrated Adaptec 7890 Ultra2/Wide LVD channel Two high-performance serial ports and one bi-directional parallel port PS/2-style keyboard port and a PS/2-compatible mouse port The following network operating systems are supported on PowerEdge 1300 systems: Microsoft® Windows NT® Server 4.0 Novell® IntranetWare 4.11 and NetWare® 5.0 Microsoft BackOffice® Small Business Server (SBS) 4.
Figures 3 and 4 show the locations of the key back-panel features. Figure 3. Back Panel Figure 4. Security Cable Slot and Padlock Ring Figure 5, Inside the Chassis, shows some of the key features of the PowerEdge 1300's internal components.
The procedure to remove the cover to access interior components is described in Removing the Computer Cover. Figure 5. Inside the Chassis . System Memory System memory has a minimum of 64 MB of 72-bit unbuffered memory. The system memory capacity can be expanded up to 1 GB by using combinations of 64-, 128-, and/or 256-MB unbuffered or registered SDRAM DIMMs. Maximum capacity using unbuffered SDRAM DIMMs is 512 MB. Maximum capacity using registered SDRAM DIMMs is 1 GB.
Figure 6, DIMM Sockets, shows an isolated view of the DIMM sockets on the system board (see the system board illustration). Figure 6. DIMM Sockets For more detailed information about DIMM installation guidelines and samples of DIMM configurations, see "Installing System Board Options" in the Installation and Troubleshooting Guide. For information on removing and replacing DIMMs, refer to DIMM Removal and Installation.
An integrated AIC-7890 Ultra 2/Wide LVD SCSI-3 controller on the system board supports up to two 1.6-inch and two 1-inch, or up to four 1-inch internal SCSI hard-disk drives in the system's removable drive cage. Up to three additional SCSI devices can be installed in the 5.25-inch external drive bays. The AIC-7890 host adapter and the optional AHA-2940U2W host adapter are part of the Adaptec 78xx series of SCSI controllers and use the 78xx series of SCSI device drivers provided by Dell.
information about setting the appropriate SCSI ID number. CAUTION: Dell recommends that you use only SCSI cables purchased from Dell. SCSI cables purchased elsewhere are not guaranteed to work with Dell PowerEdge systems. Device Termination SCSI logic requires that termination be enabled for the two devices at opposite ends of the SCSI chain and disabled for all devices in between.
+5 VDC +4.75 to +5.25 VDC 35.0 A +12 VDC +11.40 to + 12.60 VDC 14.0 A -12 VDC -10.80 to -13.20 VDC 0.3 A -5 VDC -4.50 to -5.50 VDC 0.3 A +5 VFP2 +4.75 to +5.25 VDC 1.2 A 1 Maximum continuous DC output power should not exceed 330 W. Maximum combined load on +5 VDC and +3.3 VDC cannot exceed 230 W. 2 VFP (volts flea power) — sometimes called "standby power.
Figure 9. DC Power Connector P2 DC Power Distribution Figure 10, DC Power Cables and Figure 11, Power Distribution provide the following information about DC power distribution: Power-supply connector identification Power cable connections for diskette, tape, CD-ROM, and hard-disk drives Power distribution to sockets and connectors on the system board Figure 10.
Figure 11.
System Board Figure 12, System Board, illustrates the location of important system board components. The subsections that follow provide service-related information about the system board components. Figure 12.
System Board Jumpers Figure 13, System Board Jumpers, illustrates the location of the system board jumpers. Table 2, Jumper Descriptions, lists and describes the jumper settings. Figure 13.
Table 2. Jumper Descriptions Jumper Setting Description SPREAD Reserved (do not remove jumper plug). CARDBIOS Reserved (do not install jumper plug). ISA_CLR (default) The ISA configuration settings are retained at system boot. The ISA configuration settings are cleared at next system boot. (If the ISA configuration settings become corrupted to the point where the system won't boot, install the jumper plug and boot the system. Remove the jumper before restoring the ISA configuration information.
RSVD2 (default) Reserved (do not install jumper plug). *One set of the speed jumper pins must have a jumper plug installed; otherwise, the system will operate at an undetermined speed. jumpered unjumpered Interrupt Assignments Table 3, IRQ Assignments, lists the default interrupt request assignments. Table 3.
DREQ1 Available DREQ2 Generated by super I/O controller to initiate DMA cycle for attached diskette drive DREQ3 Available DREQ4 Generated by bus controller chip to activate second DMA controller DREQ5 Available DREQ6 Available DREQ7 Available Technical Specifications Table 5, Technical Specifications, provides the technical specifications for the Dell PowerEdge 1300 systems. Table 5.
Expansion Bus Bus types PCI and ISA Bus speed PCI: 33.3 MHz ISA: 8.
Drives Externally accessible bays three 5.25-inch bays accommodate one 3.5-inch diskette drive (standard), one IDE CD-ROM drive (optional) and one other optional 5.25-inch peripheral. Internally accessible bays removable drive cage accommodates up to two 1.6 and two 1-inch SCSI harddisk drives, or up to four 1-inch SCSI hard-disk drives. Alternatively, the system supports up to two IDE harddisk drives.
Controls and Indicators Reset control push button Power control push button Power indicator/sleep mode indicator green LED (indicates power) amber LED (indicates sleep mode) Hard-disk drive access indicator green LED Power indicator (on system board) green LED Standby power indicator (on system board) green LED Power DC power supply: Wattage 330 W Heat dissipation 600 BTU/hr (nominal) Voltage 90 to 135 V at 60 Hz; 180 to 265 V at 50 Hz Autoranging 90 to 265 V Backup batte
Maximum shock: Operating half-sine wave form: 50 G for 2 ms Storage half-sine wave form: 110 G for 2 ms square wave form: 27 G for 15 ms Altitude: Operating -16 to 3048 m* (-50 to 10,000 ft) Storage -16 to 10,600 m (-50 to 35,000 ft) * At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).
Back to Contents Page Basic Troubleshooting: Dell™ PowerEdge™ 1300 Systems Service Manual Overview • Initial User Contact • External Visual Inspection • Observing the Boot Routine • Internal Visual Inspection • Eliminating Resource Conflicts • Running the Dell Diagnostics • Getting Help Overview This file describes basic troubleshooting procedures that can help you diagnose a computer system problem.
4. 5. 6. 7. 8. 9. For a serial mouse, the mouse interface cable must be firmly attached to one of the serial port connectors, and its captive screws must be secure enough to ensure a firm connection. Verify that network cables (if present) are properly attached. Verify that any devices attached to the serial and parallel port connectors are properly connected.
Yes. Proceed to step 4. No. Troubleshoot the system power supply. If the troubleshooting procedure indicates that the system power supply is operational, troubleshoot the memory. 4. During the boot routine, observe the system for any of the following indications: Beep codes — A beep code is a series of beeps that indicates an error condition. See POST Beep Codes. System error messages — These messages can indicate problems or provide status information.
WARNING: The SEC cartridge and heat sink assembly can get extremely hot during system operations. Be sure that it has had sufficient time to cool before touching it. WARNING: When handling the SEC cartridge and heat sink assembly, take care to avoid sharp edges on the heat sink. 3. Verify that the chips, DIMMs, expansion cards, and SEC cartridge and heat sink assembly or assemblies are fully seated in their sockets or connectors.
To start the Dell Diagnostics, turn off the system, insert the Dell Diagnostics Diskette into the diskette drive, and then turn on the system. Starting the diagnostics causes the Dell logo screen to appear on the monitor, followed by a message indicating that the diagnostics is loading. Before the diagnostics loads, a program tests the portion of main memory (RAM) required for loading the diagnostics. If a RAM error is detected, a message telling you which DIMM has failed appears on the screen.
Back to Contents Page Codes and Messages: Dell™ PowerEdge™ 1300 Systems Service Manual Overview • POST Beep Codes • System Error Messages • Alert Messages From Dell OpenManage™ HIP Overview This file describes beep codes and system error messages that can occur during system start-up or, in the case of some failures, during normal system operation. The tables in this file list faults that can cause a beep code or system error message to occur and the probable causes of the fault in each case.
1-3-3 Chip or data line failure in the first 64 KB of main memory 1-3-4 Odd/even logic failure in the first 64 KB of main memory 1-4-1 Address line failure in the first 64 KB of main memory 1-4-2 Parity failure in the first 64 KB of main memory 2-1-1 through 2-4-4 Bit failure in the first 64 KB of main memory 3-1-1 Slave DMA-register failure 3-1-2 Master DMA-register failure 3-1-3 Master interrupt-mask register failure 3-1-4 Slave interrupt-mask register failure 3-2-4 Keyboard-controller
4-3-3 Timer-chip counter 2 failure Replace the system board. 4-3-4 Time-of-day clock stopped Replace the battery. If the problem persists, replace the system board. 4-4-1 Serial/parallel port test failure Replace the system board. System Error Messages Table 2 lists (in alphabetical order) system error messages that can appear on the monitor screen. These messages can help you find the source of a problem. Fatal System Error Messages Some error messages indicate fatal errors.
controller cannot send data to associated drive. Alert! Cover was previously removed. Cover was previously removed. Reset the chassis intrusion detector. Alert! Hard disk drive thermal probe failure detected. Hard-disk drive thermal probe has failed. No hard-disk drive thermal probe installed, defective thermal probe, or thermal cable not connected to the control panel. Check the thermal probe cable connection, and add or replace the probe assembly.
more than 512 MB of RAM. Alert! Processor thermal probe failure detected. Replace the microprocessor. Microprocessor or system board If the problem still persists, replace the system board. has failed. Alert! Secondary processor is out of rev. System halted System detected Replace with a Dell-supported microprocessor. that the secondary processor is not the correct revision. If the system contains more than 512 MB of RAM. Alert! Single-bit memory error previously detected in XXXXh.
detected an uncorrectable read error. Boot: Couldn't find NTLDR A nonbootable diskette formatted with Microsoft® Windows NT® was detected in the diskette drive. Remove the diskette from the diskette drive and allow the system to boot from the harddisk drive or, replace the diskette with a bootable Windows NT diskette. Controller has failed Hard-disk drive or associated controller is defective. Ensure the CMOS settings for the installed hard-disk drives are correct.
Diskette write protected Diskette writeprotect feature was activated. Close the diskette writeprotect sliding tab. Drive not ready Diskette is missing from or is improperly inserted in diskette drive. Ensure the diskette is properly inserted in the drive. Run chkdsk or another disk verification utility to ensure the diskette is formatted and not defective. ECC memory error Uncorrectable multibit ECC memory error is detected. Reseat or replace all DIMMs.
Memory double word logic failure at address, read value expecting value Memory odd/even logic failure at address, read value expecting value Memory write/read failure at address, read value expecting value Memory allocation error Software in use conflicts with operating system, application program, or utility. Contact the application vendor for technical support. Memory tests terminated by keystroke Memory test did not complete. No action required.
Plug and Play Configuration Error System Manually resolve IRQ/DMA encountered conflicts. problem in trying to configure one or more expansion cards. Previous unrecoverable memory error or system error (NMI) occurred. Either a multi-bit ECC memory error or a PCI card failure was detected. Reseat all DIMMs and all PCI cards and try again. If the problem still persists, replace the DIMMs and try again. If the problem still persists, replace the PCI cards and try again.
find particular disk drive. address mark on disk. Shutdown failure System board chip is faulty. Replace the system board. System halted System locked up because the processor is not the correct revision. Ensure at least 512 MB of RAM is installed. Replace the processor with a Dellsupported microprocessor. Terminator/processor card not installed! System halted! System does not Reseat or replace the have terminator terminator card or secondary processor. card or secondary processor.
to help you resolve the problem. See the documentation for Dell OpenManage Tools for HP OpenView NNM SE for these messages.
Back to Contents Page Removing and Replacing Parts: Dell™ PowerEdge™ 1300 Systems Service Manual Overview • Recommended Tools • Precautionary Measures • Removing the Computer Cover • Front Bezel • Power and Reset Buttons • Front-Panel Inserts • Control Panel • Drives • System Power Supply • Microprocessor Fan • System Board Components • Expansion Cards • DIMM Removal/Installation • Microprocessor SEC Cartridge/Heat Sink Assembly • Terminator Card • System Battery • System Board Removal Overview This file
harm internal components. Also avoid touching components or contacts on a card and avoid touching pins on a chip. 5. Verify that the standby LED on the system board is not on. If it is on, you may need to wait 10 to 30 seconds for it to go out (see System Board). Removing the Computer Cover Figure 1. Computer Cover Removal To remove the computer cover, perform the following steps: 1. 2. 3. 4. Remove the padlock from the padlock ring on the back panel of the computer, if one is installed.
Front Bezel Figure 3.
1. Press the tab release marked with the icon. 2. While still pressing the tab release, tilt the bezel away from the chassis. 3. Disengage the two retaining hooks at the bottom of the bezel, and pull the bezel away from the chassis. To replace the bezel, align the retaining hooks with the slots in the chassis and press the top of the bezel toward the chassis until the tabs on top of the chassis snap the bezel into place. Power and Reset Buttons Figure 4.
To remove a 5.25-inch front-panel insert, perform the following steps: 1. Hold the bezel with the front facing you. 2. From the front of the bezel, use your thumbs to press inward on the insert until it snaps free of the bezel. To replace a 5.25-inch front-panel insert, position the two ring-tabs over the posts on the inside of the bay opening, and then press the ring tabs over the posts. Control Panel Figure 6. Control Panel Removal To remove the control panel, perform the following steps: 1.
Removing a 5.25-Inch Drive From a Drive Bay NOTE: For easier access inside the chassis, you may rotate the power supply out of the way temporarily. See Figure 12, Power Supply Removal. Figure 8. Removing a Drive 1. Disconnect the DC power cable and the interface cable from the back of the drive. 2. Press the bracket tab on either side of the drive toward the center of the drive and slide the bracket out of the bay. 3.
2. Remove the front bezel according to the instructions in Front Bezel. 3. Open the drive cage door. Disconnect the DC power cable and interface cable from each drive. 4. Grasp the handle of the drive bay door on the front of the chassis, and pull out and down until the arms on the drive cage door (see Figure 9, Removing the Hard-Disk Drive Cage) disengage from the tabs on the bracket. This action pulls the cage out of the drive bay about 1 to 3 inches. Figure 9. Removing the Hard-Disk Drive Cage 5.
System Power Supply Figure 11. Power Supply Removal To remove the system power supply, perform the following steps: 1. Disconnect the AC power cable from the back of the power supply. 2. Free the system power supply from the securing tab labeled "RELEASE —>" and rotate it upward until it locks. 3. Disconnect the DC power cables from the system board and the drives. Note the routing of the DC power cables underneath the tabs in the chassis as you remove them from the system board and drives.
Figure 12. Microprocessor Fan Removal To remove the microprocessor fan, perform the following steps: 1. Rotate the power supply up until it locks (see Figure 11, Power Supply Removal). 2. Disconnect the fan power cable from the microprocessor fan connector. 3. Gently pull the plastic lock, and push down on the fan to disengage the four latching tabs holding the fan to the back of the chassis. 4. Pull the fan forward to remove it.
Expansion Cards There are seven expansion-card connectors on the system board (see Figure 13, System Board). Expansion-card connectors PCI1 through PCI6 support 32-bit PCI expansion cards; expansion-card connector ISA6 can accommodate an 8- or 16-bit ISA expansion card. The PCI1 slot is limited to a half-length card. NOTES: Connector ISA6 shares expansion-card slot space with connector PCI6. Therefore, only one card of either type can be installed in this slot.
Perform the following steps to remove an expansion card: 1. 2. 3. 4. 5. 6. If necessary, disconnect any cables connected to the card. Unscrew the mounting bracket of the card you want to remove. Grasp the card by its outside corners, and ease it out of its connector. If you are removing the card permanently, install a metal filler bracket over the empty card-slot opening. Replace the computer cover, and reconnect your computer and peripherals to their power sources and turn them on.
Microprocessor SEC Cartridge/Heat Sink Assembly Figure 17. Microprocessor SEC Cartridge/Heat Sink Removal To remove a microprocessor SEC cartridge/heat sink assembly, perform the following steps: WARNING: The microprocessor SEC cartridge/heat sink assembly can get extremely hot. Be sure that the assembly has had sufficient time to cool before you touch it. 1. Unscrew and remove the two thumbscrews that secure the heat sink to the system board. 2.
Terminator Card Figure 18. Terminator Card Removal If you are installing a secondary microprocessor SEC cartridge/heat sink assembly, you need to remove the terminator card from the SLOT1_SEC connector on the system board by performing the following steps: 1. Press the microprocessor SEC cartridge release latches inward until they snap into position (see Figure 18). 2. Pull the terminator card straight out to remove it from the connector. System Battery Figure 19.
System Board Removal Figure 20. System Board Removal To remove the system board, perform the following steps: 1. 2. 3. 4. 5. 6. 7. 8. Place the computer on its side on a flat surface. Disconnect all cables from their connectors at the back of the computer. Unlatch and rotate the power supply until it locks (see Figure 12, Power Supply Removal) Disconnect all cables from the system board. Remove the microprocessor fan (see Microprocessor Fan).
Back to Contents Page Using the System Setup Program: Dell™ PowerEdge™ 1300 Service Manual Overview • Entering the System Setup Program • System Setup Screens Overview This file describes the System Setup program, which is used to change the system configuration information stored in NVRAM on the system board. For in-depth information about the System Setup program, refer to the Dell PowerEdge 1300 Systems User's Guide.
Table 1. System Setup Options Option Time Date Diskette Drive A IDE Drives: Primary (Drives 0,1); Secondary (Drives 0,1) Function Resets the time on the computer's internal clock. Resets the date on the computer's internal calendar. Identifies the type of diskette drive installed in your computer. Identifies drives attached to the IDE1 and IDE2 connectors on the system board. Each EIDE connector supports two EIDE drives (Drive 0 and Drive 1).
Options include: Auto (auto detect drive type/characteristics) None (no disk installed) Usr1 or Usr2 (user defined drive parameters) A specific drive-type number (retrieve drive characteristics from a table in BIOS) NOTES: If you do not have any IDE/EIDE hard-disks or CD-ROMs installed in your system, specify None as the Type setting for the both Drive 0 and Drive 1 in the Primary and Secondary IDE drive sections in System Setup.
Power Management Chassis Intrusion Mouse Serial Port 1 Serial Port 2 Parallel Port Parallel Mode IDE Controller Diskette to a power strip and the power strip is turned off, Auto Power On cannot function. Switches an energy-conserving monitor (DPMS) and most EIDE drives to low power mode during periods of inactivity. CAUTION: Check monitor documentation to make sure monitor is a DPMS-compliant monitor. Enabling Power Management on nonDPMS monitors may damage the monitor.
System Memory Displays the amount of installed and detected memory, except for memory on EMS expansion cards. Video Memory Displays the amount of installed and detected video memory. Service Tag Displays the 5-character service tag number programmed into NVRAM. Asset Tag Displays the programmable asset tag number (if assigned).
Back to Contents Page Abbreviations and Acronyms: Dell™ PowerEdge™ 1300 Systems Service Manual A•B•C•D•E•F•G•H•I•J•K•L•M•N•O•P•Q•R•S•T•U•V•W•X•Y•Z The following list contains common abbreviations and acronyms that may appear in the Dell PowerEdge 1300 System Service Manual files.
bulletin board service BIOS basic input/output system bpi bits per inch bps bits per second BTU British thermal unit C Celsius CCFT cold cathode fluorescent tube CD compact disc CD-ROM compact disc read-only memory CGA color graphics adapter cm centimeter(s) CMOS complementary metal-oxide semiconductor C.O.D.
cpl characters per line CPU central processing unit DAC digital-to-analog converter DASH Dell Advanced SCSI Host DAT digital audio tape dB decibel(s) dBA adjusted decibel(s) DC direct current DIMM dual in-line memory module DIN Deutsche Industrie Norm DIP dual in-line package DMA direct memory access DOC Department of Communications (in Canada) dpi
dots per inch DRAM dynamic random-access memory DS/DD double-sided/double-density DS/HD double-sided high-density DSA Dell SCSI Array ECC error checking and correction EDO extended-data out EGA enhanced graphics adapter EIDE enhanced integrated drive electronics EISA Extended Industry-Standard Architecture EMI electromagnetic interference EMM expanded memory manager EMS Expanded Memory Specification EPP Enhanced Parallel Port
EPROM erasable programmable read-only memory ESD electrostatic discharge ESDI enhanced small-device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC Federal Communications Commission FIFO first-in first-out ft feet g gram(s) G gravities GB gigabyte(s) GUI graphical user interface
h hexadecimal HIP Hardware Instrumentation Package HMA high memory area HPFS High Performance File System Hz hertz I/O input/output ID identification IDE integrated drive electronics IRQ interrupt request ISA Industry-Standard Architecture JEIDA Japanese Electronic Industry Development Association K kilo- (1024) KB kilobyte(s)
KB/sec kilobyte(s) per second Kb kilobit(s) Kbps kilobit(s) per second kg kilogram(s) kHz kilohertz LAN local area network lb pound(s) LCD liquid crystal display LED light-emitting diode LIF low insertion force LN load number lpi lines per inch LVD low voltage differential m
meter(s) mA milliampere(s) mAh milliampere-hour(s) MB megabyte(s) Mb megabit(s) Mbps megabit(s) per second MBR master boot record MDA monochrome display adapter MGA monochrome graphics adapter MHz megahertz MMX MultiMedia eXtensions mm millimeter(s) ms millisecond(s) MS-DOS® Microsoft® Disk Operating System
MTBF mean time between failures mV millivolt(s) NIC network interface controller NiCad nickel cadmium NiMH nickel-metal hydride NMI nonmaskable interrupt ns nanosecond(s) NTFS NT File System NVRAM nonvolatile random-access memory OS/2® Operating System/2 OTP one-time programmable PAL programmable array logic PCI Peripheral Component Interconnect
PCMCIA Personal Computer Memory Card International Association PGA pin grid array POST power-on self-test ppm pages per minute PQFP plastic quad flat pack PS/2 Personal System/2 PVC polyvinyl chloride QIC quarter-inch cartridge RAID redundant arrays of independent disks RAM random-access memory RAMDAC random-access memory digital-to-analog converter RCU Resource Configuration Utility REN ringer equivalence number RFI
radio frequency interference RGB red/green/blue ROM read-only memory rpm revolutions per minute RTC real-time clock SCA Single Controller Architecture SCSI small computer system interface SDS Scalable Disk System sec second(s) SEC single-edge contact SDRAM synchronous dynamic random-access memory SMB server management bus SNMP Simple Network Management Protocol SRAM static random-access memory
SVGA super video graphics array TFT thin film transistor tpi tracks per inch TSR terminate-and-stay-resident UMB upper memory block UPS uninterruptible power supply USOC Universal Service Ordering Code V volt(s) VAC volt(s) alternating current VDC volt(s) direct current VESA® Video Electronics Standards Association VGA video graphics array VLSI very-large-scale integration
VRAM video random-access memory W watt(s) WH watt-hour(s) XMM extended memory manager XMS eXtended Memory Specification ZIF zero insertion force Back to Contents Page
