Dell™ AIO Printer A940 Owner’s Manual Look Inside For: • Learning about your printer • Using your printer • Maintenance and Troubleshooting w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l .
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Dell™ AIO Printer A940 Finding information Refer to: When you need help with: Setup Diagram This document contains complete setup information. Drivers and Utilities CD Documentation and drivers are already installed on your printer when shipped from Dell. You can use the CD to uninstall/reinstall drivers or access your documentation.
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Use the: When you want to: Display Check the status of the All-In-One. Operator panel Operate your All-In-One (attached to a computer or unattached). For more information, see page 3. Paper exit tray Stack paper as it exits the All-In-One. Paper guide Make sure paper feeds correctly into the All-In-One. Paper support Load paper in the All-In-One. Power supply Supply power to the All-In-One. Scanner lock Lock or unlock the scanner. NOTE: Unlock the scanner before use.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Finding your Express Service Code and Tag number Your express service code and tag number is located inside the printer, as shown. Accessing your User’s Guide To access your User’s Guide: • iv Click Start → Programs → Dell Printers → Dell AIO Printer A940 → View User’s Guide.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2003 Dell Computer Corporation. All rights reserved.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Safety information • Use only the power supply provided with this product or the manufacturer’s authorized replacement power supply. • Connect the power cord to an electrical outlet that is near the product and easily accessible. • Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION: Do not use the fax feature during a lightning storm.
Contents Finding information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv . . . . . . . . . . . . . . . . . . . vii Understanding the All-In-One parts Notes, Notices, and Cautions . Safety information iii . . . . . . . . . . . . . . . . . . . . . . . . viii 1 Learning about your printer Setting up your printer . . . . . . . . . . . . . . . . . . . . . . . Understanding the operator panel 2 . . . . . . . . . . . . . . . . . 3 Operator panel menus . . . .
Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Copying photos . Scanning Scanning photos . . . . . . . . . . . . . . . . . . . . . . . . Editing scanned images . . . . . . . . . . . . . . . . . . . . . . 26 29 . . . . . . . . . . . . . . . . . . . . 29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the ink cartridge nozzles . . . . . . . . . . . . . . . . . 42 . . . . . . . . . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . . . 44 4 Troubleshooting Setup troubleshooting General troubleshooting . . . . . . . . . . . . . 45 . . . . . . . . . . . . . . . . . 45 . . . . . . . . . . . . . . . . . . . . 45 Paper misfeeds or multiple sheets feed . Envelopes do not feed properly Document does not print Display language is not preferable . . . . . . . . . . . .
Dell Computer Corporation Ink and Toner Cartridges Limited Warranties . . . . . . . . . . . 82 Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only) 82 Ink and Toner Cartridges Limited Warranty (Latin America Only) 83 . . . . . . . . . . . . . . . . . 84 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 SECTION 1 Learning about your printer Setting up your printer Understanding the operator panel Understanding the printer software Understanding the paper type sensor
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m You can use the Dell ™AIO Printer A940 to do a variety of things. A couple of important things to note: • You do not need to attach your printer to a computer to make copies. • You do need to attach your printer to a computer to send faxes. NOTE: The computer • must have an internal modem or be connected to an external modem that is connected to a telephone line.
Understanding the operator panel The operator panel buttons help you scan, copy, fax, and customize documents. The light indicates whether the printer is on, and the display features the printer status, messages, and menus. You can press and hold some buttons to scroll through a list of options on the display. The table on page 4 shows what each button does. NOTE: Button functions (except Cancel) are disabled during printing, copying, and scanning.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 4 # Press: To: 1 Number of Copies Specify the number (1–99) of copies to make. 2 Reduce/Enlarge Reduce or enlarge your original document by percentage, to Fit to Page, or to poster size. 3 Copy Quality Select a copy quality: Quick, Normal, Better, or Best. 4 Black Make a black and white copy using the current copy settings. For help, see page 24.
Operator panel menus When you press Options repeatedly, the menu headings below display. When the menu heading you want displays, press + to scroll through the available menu items, and then press Select to save the setting. From this menu: You can: LIGHTER/DARKER Lighten or darken the copied image. BLANK PAPER SIZE Specify the size of the paper loaded in the paper support. BLANK PAPER TYPE Specify the type of the paper loaded in the paper support.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m From this menu: You can: POWER SAVE Select a time to begin reducing power: • Immediately • After 10 minutes • After 30 minutes (the default) • After 60 minutes • Never CLEAR SETTINGS Select when (after 2 minutes or never) you would like your printer to return to the default settings. SET DEFAULTS Select the current settings as the default settings or restore the factory default settings.
Understanding the printer software The printer software includes the: • Dell All-In-One Center—helps you perform various scan and copy operations and manage your saved images. • Print Properties—helps you adjust printing settings. • Dell Photo Editor—helps you edit your photos. • Dell Printer Solution Center—provides maintenance and troubleshooting help. NOTE: Available from almost every application that prints.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Accessing Print Properties You can change your printer settings in Print Properties. To open Print Properties: 1 With your document open, click File → Print. The Print dialog box appears. 2 In the Print dialog box, click Properties, Preferences, Options, or Setup (depending on your program or operating system). The Print Properties screen appears.
Using the Dell Photo Editor The Dell Photo Editor lets you adjust photo attributes (brightness, contrast, and orientation) of scanned images. There are two ways to open the Dell Photo Editor: • Click Start → Programs → Dell Printers → Dell AIO Printer A940 → Dell Photo Editor. • From the All-In-One Center, send scanned image to Photo Editor. The Dell Photo Editor appears.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Using the Dell Printer Solution Center The Dell Printer Solution Center is a guide you can refer to for printer help and to check the current printer status. To open the Dell Printer Solution Center, click Start → Programs → Dell Printers → Dell AIO Printer A940 → Dell Printer Solution Center. The Dell Printer Solution Center appears. The following table describes the Dell Printer Solution Center tabs.
From this tab: You can: Maintenance • Learn how to install a new ink cartridge. • View information about how to purchase new cartridges. • Print a test page. • Clean the ink cartridge nozzles. • Align the cartridges. • Solve other problems. • Visit the supplies area online. NOTE: Some links will not work while a job is in progress. Contact Information • View information about ordering ink or supplies. • View information about contacting Dell Customer Support. • View a list of phone numbers.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m To choose the paper size: 1 With your document open, click File → Print. 2 In the Print dialog box, click Properties, Preferences, Options, or Setup (depending on your program or operating system). The Print Properties screen appears. 3 Click the Paper Setup tab, and then select the paper size you are using. 4 Click OK. The paper type sensor is on unless you turn it off.
2 SECTION 2 Using your printer Loading paper Placing your document on the scanner glass Printing Copying Scanning Editing scanned images Faxing
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Loading paper To load other paper types, follow the guidelines on page 15. To load most types of paper: NOTE: Do not force paper into the printer. 14 Using your printer 1 Place the paper against the right side of the paper support with the print side facing you and the top of the paper feeding into the paper support. 2 Squeeze and slide the paper guide to the left edge of the paper.
You can load up to: Make sure: 100 sheets of plain paper The paper is designed for use with inkjet printers. • The envelopes are loaded vertically against the right 10 envelopes side of the paper support. • The stamp location is in the upper left corner. • The envelopes are designed for use with inkjet printers. • You squeeze and slide the paper guide to the left edge of the envelope (as shown). 25 sheets of labels The labels are designed for use with inkjet printers.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Before you begin copying, scanning, printing, or sending faxes, refer to the information below about how much paper the printer exit tray can hold. The printer paper exit tray can hold: • 50 sheets of paper • 10 envelopes • 10 sheets of labels • 10 cards • 1 transparency • 1 sheet of coated, photo, or glossy paper You can use your printer to copy, scan, print, and fax.
Placing your document on the scanner glass 1 Open the top cover. 2 Place the item you want to copy face down on the scanner glass. NOTE: Make sure the upper left corner of the front of the item aligns with the arrow 3 Close the scanner lid to avoid dark edges.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Printing 1 Load paper. For help, see page 14. 2 With your document open, click File → Print. 3 To change the printer settings, click Properties, Options, Setup or Preferences (depending on the program or operating system).
To check that the printer was successfully shared. • Make sure the printer object in the Printers folder shows it is shared. For example, in Windows 2000, a hand is shown underneath the printer icon. • Browse Network Neighborhood. Find the host name of the server and look for the shared name you assigned the printer. Now, follow these instructions while you are at the other person’s computer: 1 Click Start → Settings → Printers. 2 Click Add Printer to launch the Add Printer wizard.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m NOTE: When you print Print repeating images multiple images on one Load paper in the printer before you begin your project. For help, see page 14. sheet of paper in this way, you cannot use Reduce/Enlarge. Depending on how many images you want to print per page, the printer reduces them to fit on the Using the operator panel Using the printer software page. 1 On the operator panel, press Options 1 Open the Dell All-In-One Center.
2 Open the top cover. 3 Place your document or item on the scanner glass. For help, see page 17. 4 Close the top cover. 5 On the operator panel, press Reduce/Enlarge. 6 Press + until you see the number of pages to be used for your poster on the display. For example, 2x2 Poster means the image you scan will be enlarged so that it fits on four pages. 7 Press Select. 8 To begin copying, press Color or Black.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Print a banner NOTE: Once the printer begins printing, wait until you can see the leading edge of the banner exiting the printer, and then carefully unfold the paper down to the floor in front of the printer. 22 Using your printer 1 Place the stack of banner paper on the top cover, and feed in the first sheet. 2 Click Start → Programs → Dell Printers → Dell AIO Printer A940 → Dell Printer Solution Center.
Print mirror images and iron-on transfers To print out a mirror image of your original, use the following steps. Using the operator panel 1 Open the top cover. 2 Place the item you want to print face down on the scanner glass. Make sure the upper left corner of the front of the item aligns with the arrow at the bottom right of the scanner. 3 On the operator panel, press Options repeatedly until Iron-On/Mirror displays. 4 Press + to choose On, and then press Select.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Copying You can copy using the operator panel or the software. First, load your document. For help, see page 17. Using the operator panel: 1 Make sure your printer is on. 2 Press Number of Copies repeatedly until the number (any number 1–99) of copies you want to make displays, or press + or - to scroll through the number list. 3 Press Color or Black. The printer is working when the display reads COPYING.
Make color copies You can make color copies of a child’s artwork, a magazine article, birth certificate, or other things using the operator panel or the computer. Using the operator panel 1 Make sure your printer is on. 2 Press Number of Copies if making multiple copies. 3 Press Color. Using the printer software 1 Make sure your computer and your printer are on. 2 Open the Dell All-In-One Center. For help, see page 7. The All-In-One Main Page appears. 3 From the Copy… section, select Color Document.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Scanning You can scan using your operator panel and software. First, load your document. For help, see page 17. Using the operator panel: 1 Make sure your printer is on. 2 Press Select Software. 3 The scan destination that you last selected (or the factory default) displays. 4 Press + to scroll through the list of scan destinations. 5 When your preferred scan destination displays, press Select.
Enlarging or reducing images You can enlarge or reduce patterns or photos using the operator panel or the All-In-One Center on your computer. First, load your document. For help, see page 17. Using the operator panel Using the printer software 1 On the operator panel, press Reduce/Enlarge. 2 Press + until you see the option you want to select: 50% (Half), 100% (Same), 200% (Double), Custom %, Fit to Page, 2x2 Poster, 3x3 Poster, or 4x4 Poster. 3 Press Select. 4 To begin copying, press Color or Black.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Use Optical Character Recognition Optical Character Recognition is a software feature that turns a scanned image into editable text within a word processing program. 1 Open the top cover. 2 Place the item you want to edit face down on the scanner glass. Make sure the upper left corner of the front of the item aligns with the arrow at the bottom right of the scanner. 3 Open the Dell All-In-One Center. For help, see page 7.
Editing scanned images With most graphics programs, you can customize your image. 1 From the Dell All-In-One Center, scan your image to the image editor of your choice. 2 Edit the image using the tools available in your program. You may be able to: • Remove red eye • Crop your image • Add text to your image • Adjust the brightness and contrast of your image • Flip or rotate your image • Change colors For help, refer to the documentation that came with your graphics program.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Faxing In order to send and receive faxes with your printer: • NOTE: A data/fax modem is not built into your printer. Your computer must have faxing software installed and configured. You may use BVRP Classic Phone Tools/FaxTools or Microsoft Fax Console. – See "Using BVRP fax software" on page 30 to use BVRP. – See "Using Fax Console" on page 33 to use Fax Console. • Your computer must be equipped with a data/fax modem.
3 Check for any entry referring to Classic PhoneTools or FaxTools. If you have either of these entries, skip to “Configuring BVRP fax software.” 4 Click on the desktop. The All Programs window closes. 5 Insert the Dell Personal All-In-One Printer A940 Drivers and Utilities CD. An installation window appears. 6 Click Cancel, click the Start button, and then click My Computer. 7 Right-click the CD Drive icon. A drop-down menu appears. 8 Click Explore. 9 Double-click the Fax folder.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 10 Click Finish. BVRP fax software launches. 11 Select your country, enter your area code, and enter any number you must press first before getting to an outside line. 12 Click OK. 13 Select your location and click OK. 14 Click Next, click Next, select your modem, and click Next again. 15 Click Next, click Next, and then click Finish.
11 Click Yes until all pages you want to fax are scanned. 12 Click No. 13 Follow the instructions on your computer screen to send your fax. Receiving faxes with BVRP 1 Click the Start button. 2 Click All Programs. 3 Click Classic PhoneTools or FaxTools. BVRP fax software launches. You are now ready to receive a fax. NOTE: The computer must be turned on and BVRP FaxTools must be configured in order to receive a fax. Viewing your faxes in BVRP 1 Click the Start button. 2 Click All Programs.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Configuring Fax Console 1 Click the Start button. 2 Move your mouse pointer over All Programs, then Accessories, then Communications, then Fax. 3 Click Fax Console. The Welcome to Fax Configuration Wizard appears. 4 Click Next. 5 Enter any appropriate information and click Next. 6 Select your data/fax modem in the drop-down menu under Please select the fax device.
3 Click Dell All-In-One Center. 4 Click See More Scan Settings. 5 Click Display Advanced Scan Settings. 6 Click to select Scan multiple items before output, and click OK. 7 Select Fax from the Send scanned image to drop-down menu. 8 Place the document you want to fax face down under the lid of the printer. 9 Click Preview Now. A preview of your document appears. Adjust your document and repeat if necessary. 10 Click Yes until all pages you want to fax are scanned. 11 Click No.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Fax troubleshooting If you are having trouble sending or receiving a fax, ensure that: 36 Using your printer • Your computer is equipped with a working data/fax modem. • An active phone line is connected to the line-in connector of your data/fax modem. • Faxing software is installed and configured. • Your printer is connected to the computer with a USB cable.
3 SECTION 3 Maintenance Ordering supplies Replacing the ink cartridges Aligning the ink cartridges Cleaning the ink cartridge nozzles
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Ordering supplies To order printer supplies or to locate a dealer near you, contact the Dell Web site at www.dell.com/supplies or www.dell.euro.com/supplies.
Replacing the ink cartridges The Dell AIO Printer A940 uses the following cartridges: Item: Part number: Black cartridge 7Y743 Color cartridge 7Y745 1 Make sure the All-In-One is on. 2 Lift the printer (scanner unit) until the scanner support keeps it open. NOTE: For information about ordering supplies, see page 38. The ink cartridge carrier moves and stops at the loading position unless the All-In-One is busy. 3 Squeeze the tabs on the cartridge lids, and then lift the lids.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 4 Remove the old cartridges. Store them in an air-tight container or dispose of them. 5 If you are installing new cartridges, remove the stickers and tape from the bottom of the cartridges. NOTICE: Do NOT touch the gold contact area on the cartridges. 6 Insert the new cartridges, and then snap the lids closed.
Aligning the ink cartridges There are two instances when you will align your ink cartridges: after installing cartridges and to improve print quality. After installing cartridges After you install new ink cartridges, a message displays on the operator panel. 1 Make sure plain paper is loaded in the paper support. 2 Press Select to print an alignment page. To improve print quality You may want to align your cartridges periodically to improve print quality.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Cleaning the ink cartridge nozzles To improve print quality, you may need to clean the ink cartridge nozzles. Clean the nozzles when: • Characters are not printing completely. • White dashes appear in graphics or printed text. • Print is smudged or too dark. • Colors on print jobs are faded or they differ from the colors on the screen. • Vertical, straight lines are not smooth.
4 SECTION 4 Tr o u b l e s h o o t i n g Setup troubleshooting General troubleshooting Other help sources
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Setup troubleshooting If you experience problems while setting up your printer, make sure: • You unlock the scanner bed. For help locating the scanner lock, see the picture of the printer on page iv. • You select your language and default paper size, and then press Select on the operator panel. • You only have one Dell AIO Printer A940 attached to your computer. • Your operating system is compatible with your printer.
Paper misfeeds or multiple sheets feed Make sure: • You use a paper recommended for inkjet printers. • You do not force the paper into the printer. • You do not load too much paper in the printer. For help, see page 14. • You load the paper correctly. • The printer is on a flat, level surface. • The paper guide rests against the left edge of the paper and does not cause the paper to bow in the paper support.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m b Click the Maintenance tab. c From the Maintenance tab, click Print a test page. NOTE: Photos or Display language is not preferable documents containing If the language on the printer display is not the language you prefer, change the graphics may take longer to print than regular text. language: 1 On the operator panel, press Options until Language displays. 2 Use + to scroll through the list of languages.
4 Click the Scan tab. 5 From the Color depth drop down menu, select Gray. 6 Click OK. If you are scanning or copying from a printed source, and your copy has a checkerboard pattern on it, follow these directions: For scanning: 1 Open the Dell All-In-One Center. For help, see page 7. The All-In-One Main Page appears on your computer screen. 2 From the Scan… section, click See More Scan Settings. 3 From the What is being scanned? option, select Magazine/Newspaper.
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Paper Jam message Your printer has a paper jam. To clear a paper jam: 1 Press Power to turn the printer off. 2 Pull slowly and firmly on the paper to remove it. 3 Press Power to turn the printer back on. If you cannot reach the paper because it is too far into the printer: 1 Lift the printer (scanner unit), and then pull the paper out. 2 Lower the printer (scanner unit) to close it. 3 Press Power to turn the printer on, and then send your document to print.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Cover Open message The Cover Open message displays when the printer (scanner unit) is open. NOTE: The operator Lower the printer (scanner unit). panel buttons do not function while the printer (scanner unit) is open. The message disappears, and the operator panel buttons function. Ink Low message An ink cartridge is running out of ink. Replace the cartridge in your printer with a new one. For help, see page 37.
Paper Out message Your printer is out of paper. 1 Load paper. 2 Press Select. 3 Send your document to print. Unlock Scanner message The scanner is locked. To unlock it: 1 Press Power to turn the printer off. 2 Use both hands to lift the printer (scanner unit) until the scanner support holds it open. NOTE: If your printer has a paper jam, see page 49 for help. To the left and beside the scanner support is the scanner lock. For help, see page iv.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Check the table below for specific instructions: Message: Problem: Do this: Black cartridge missing The black cartridge is not Install a black cartridge installed. (part number 7Y743). Color cartridge missing The color cartridge is not Install a color cartridge installed. (7Y745). Cartridge Error The printer has detected Complete the following a short circuit in a instructions. cartridge.
5 Lower the printer (scanner unit) until it is completely closed. If the error message displays again, replace the black cartridge with a new black cartridge. If the error message does not display, repeat steps 1–3 and then go to step 6. 6 Reinstall the color cartridge and remove the black ink cartridge. 7 Lower the printer (scanner unit) until it is completely closed. If the error message displays again, replace the color cartridge with a new color cartridge.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Uninstall and reinstall the printer software If the printer is not functioning properly or if a communications error message appears when you try to use your printer, you may need to uninstall, and then reinstall the printer software. 1 From your desktop, click Start → Programs → Dell Printers → Dell AIO Printer A940 → Uninstall Dell A940. 2 Follow the instructions on your computer screen to uninstall the printer software.
5 SECTION 5 Regulator y Notices
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Federal Communications Commission (FCC) compliance information statement The Dell AIO Printer A940 has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Any questions regarding this compliance information statement should be directed to: Dell Products, L.P. One Dell Way Round Rock, Texas 78682 Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Avis de conformité aux normes d’Industrie Canada Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m ENERGY STAR The EPA ENERGY STAR Office Equipment program is a partnership effort with office equipment manufacturers to promote the introduction of energy-efficient products and to reduce air pollution caused by power generation. Companies participating in this program introduce products that power down when they are not being used. This feature will cut the energy used by up to 50 percent.
6 SECTION 6 Appendix Contacting Dell Limited Warranties and Return Policy Dell Computer Corporation Ink and Toner Cartridges Limited Warranties Dell Software License Agreement
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 32 E-mail for French Speaking Customers: support.euro.dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): den_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address St.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year, three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. How long does this limited warranty last? This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.
May I transfer the limited warranty? Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website: • If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm • If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.
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What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell service tag number or order number available.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 (Corporate Commercial or Government customers). "Total Satisfaction" Return Policy (Canada Only) If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Return Policy If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on the packing slip or invoice for a refund of the product purchase price if already paid.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller. Dell World Trade LP One Dell Way, Round Rock, TX 78682, USA Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/ Dell Commercial do Brasil Ltda (CNPJ No.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Dell Computer Corporation Ink and Toner Cartridges Limited Warranties The following sections describe the limited warranty for ink and toner cartridges for the U.S., Canada, and Latin America. Refer to the appropriate limited warranty accordingly. Ink and Toner Cartridges Limited Warranty (U.S.
Ink and Toner Cartridges Limited Warranty (Latin America Only) Dell Computer Corporation warrants to the original purchaser of genuine Dell-branded toner cartridges that the cartridges will be free from defects resulting from material or manufacturing process for the life of the cartridge.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Dell Software License Agreement This is a legal agreement between you, the user, and Dell Products, L.P ("Dell"). This agreement covers all software that is distributed with the Dell product, for which there is no separate license agreement between you and the manufacturer or owner of the software (collectively the "Software").
Limited Warranty Dell warrants that the Software disks will be free from defects in materials and workmanship under normal use for ninety (90) days from the date you receive them. This warranty is limited to you and is not transferable. Any implied warranties are limited to ninety (90) days from the date you receive the Software. Some jurisdictions do not allow limits on the duration of an implied warranty, so this limitation may not apply to you.
w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m U.S. Government Restricted Rights The software and documentation are "commercial items" as that term is defined at 48 C.F.R. 2.101, consisting of "commercial computer software" and "commercial computer software documentation" as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S.
Index Symbols Reduce/Enlarge, 4 right arrow, 4 Scan, 4 Select, 4 Select Software, 4 -, 4 +, 4 A aligning ink cartridges, 41 C All-In-One Center, 7 Cancel, 4 B banner paper, 15 loading, 22 printing, 22 black copy, 4 black ink cartridge part number, 39 buttons, operator panel, 3 Black, 4 Cancel, 4 Color, 4 Copy Photo, 4 Copy Quality, 4 Fax, 4 left arrow, 4 Number of Copies, 4 Options, 4 Photo Options, 4 Power, 4 cards loading, 15 Cartridge Error, 51 cartridges aligning, 41 cleaning, 42 installing, 37
88 Contact Information, 11 How To, 10 Maintenance, 11 Troubleshooting, 10 using, 10 display, v E edit document text (OCR), 28 envelopes loading, 15 error messages Cartridge Error, 51 Cover Open, 50 Ink Low, 50 other, 53 Paper Jam, 49 Paper Out, 51 Unlock Scanner, 51 M improving print quality, 46 maintenance, 37 index cards loading, 15 menu headings, 5 ink cartridges aligning, 41 cleaning, 42 installing, 37 ordering, 38 removing, 40 replacing, 37, 39 messages, error Cartridge, 51 Cover Open, 50 Ink
card stock, 15 cards, 15 custom size, 15 envelopes, 15 iron-on transfers, 15 labels, 15 loading specialty, 16 photo, 15 plain, 15 transparencies, 15 paper exit tray, v paper guide, v Paper Jam message, 49 paper jam, clearing, 49 paper support, v paper type sensor, 11 part number black ink cartridge, 39 color ink cartridge, 39 parts, iv photo cards loading, 15 printer (scanner unit), v scanner lid, v printer software installing, 54 uninstalling, 54 scanner lock, v printing banner, 22 iron-on transfers,
90 transparencies loading, 15 troubleshooting, 43 Cartridge Error, 51 general, 44 out of paper, 51 Paper Jam, 49 print quality, 46 setup, 44 U uninstalling printer software, 54 Unlock Scanner, 51 using Print Properties, 8 W warranty, 72 90 Index
