User's Manual

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

• Make sure the power cord is plugged into the printer and into a working electrical outlet.

• Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

• Make sure the printer is turned on.

• Make sure the printer is securely connected to the host computer, print server, or other network access point.

• Check the printer for error messages, and resolve any errors.

• Check for paper jam messages, and clear any jams.

• Check the ink cartridges, and install new cartridges if necessary.

• Use the Service Center to locate and solve the problem (Windows only).

• Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Using the Service Center to solve printer problems

The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and

customer support.

To open the Service Center, use one of these methods:

Method 1 Method 2

If it appears on an error message dialog, click the For

additional assistance, use the Service Center link.

1 Click or Start.

2 Click All Programs or Programs, and then select the

printer program folder from the list.

3 Select Printer Home.

4 From the Support tab, select Service Center.

If Troubleshooting does not solve your problem

Visit our Web site at support.dell.com to find the following:

• Live online technical support

• Contact numbers for telephone technical support

Setup troubleshooting

• “Incorrect language appears on the display” on page 87

• “Printhead errors” on page 87

• “Software did not install” on page 90

• “Print job does not print or is missing pages” on page 90

Troubleshooting