Users Guide

Frequently Asked Questions 201
What is an MSP service pack file? Should I upgrade my Dell OpenManage 4.3
version with the MSP file?
A Microsoft Service Pack (MSP) file stores only the differences between an
old version and a new version. It is much smaller in size than the upgrade file.
You can either use the MSP file or the new MSI file to upgrade your Dell
OpenManage 4.3. Using the MSP file is a good idea as it is more efficient.
NOTE: You can upgrade from Dell OpenManage software version 4.3 to 5.4 through
a full MSI Installation only. You cannot upgrade using a MSP service pack file.
Where can I find the MSI log files?
By default, the MSI log files are stored in the path defined by the %TEMP%
environment variable.
I downloaded the Server Administrator files for Windows from the Dell
Support website and copied it to my own CD/DVD. When I tried to launch
the SysMgmt.msi file, it failed. What is wrong?
MSI requires all installers to specify the MEDIAPACKAGEPATH property if
the MSI file does not reside on the root of the DVD.
This property is set to SYSMGMT\srvadmin\windows\SystemsManagement
for the
managed system software MSI package. If you decide to make your
own DVD you must ensure that the DVD layout stays the same. The
SysMgmt.msi file must be located in the SYSMGMT
\srvadmin\windows\SystemsManagement. For more detailed information, go
to http://msdn.microsoft.com and search for: MEDIAPACKAGEPATH
Property.
I cannot upgrade from Dell OpenManage 4.2 to the latest version of Dell
OpenManage without uninstalling and losing my
managed system software
settings. Is there a way to upgrade to the latest version while preserving my
managed system software settings?
Yes, but you must upgrade from Dell OpenManage version 4.2 to 4.3 first,
before upgrading to a later version of Dell OpenManage. If you are working
with Windows Server
®
2003, do not apply Service Pack 1 until you have
completed the Dell OpenManage upgrade.