Troubleshooting

11 OpenManage Mobile Best Practices | Revision 1.0
5 Configuring OME Proxy Settings
To support alert push notifications, OME requires outbound Internet access. For security, it is
recommended that outbound Internet access be controlled via firewall or proxy authentication.
If your organization uses a password authenticated proxy, it is recommended that a dedicated OME proxy
account be created with a password that does not expire. The account password will need to be updated
in OME each time it is changed in order to ensure that the delivery of push notifications, sent from OME,
are not interrupted.
To configure proxy settings in OME:
1. From the OME console navigate to Preferences Console Settings.
2. Enter the proxy server Address, Domain\Username, Password, and Port Number as required.
3. Ensure that the Use Proxy Settings box is checked.
4. Click Apply.
5. The system will test the connection by attempting to connect to dell.com and report the results.
Figure 4 OME Proxy Settings
If you attempt to use OME with a database created by another instance of OME (other than an upgrade),
proxy credentials will need to be re-entered.