Owner's Manual

Frequently Asked Questions 229
Software Updates
Why does the MediaType
column display NA instead
of SSD or HDD?
IT Assistant is unable to retrieve MediaType information
because of the following reasons:
• Managed node has only Dell OpenManage Storage
Management Agent installed.
• Error occurred during the retrieval of MediaType
information through SNMP protocol. Check the SNMP
service running on the managed node.
Why does IT Assistant
display incorrect alert ID
for alerts sent from a Red
Hat Enterprise Linux 4.7?
The trap field settings is different in Red Hat Enterprise
Linux 4.7 from Red Hat Enterprise Linux 4.6. You must
download and install net-snmp-5.1.2-13.el4_7.3.rpm
package from the Red Hat Network for IT Assistant to
display correct alert IDs.
Question Answer
I get a request-timeout
when I try to navigate or
perform any action on the
IT Assistant Software
Updates module. What is
the workaround?
If you face request timeout error in software update
module check the Java console log for any out of memory
messages. If you find any out of memory error, you must
set the Java Runtime Environment (JRE) heap size to a
higher value, max size being 512 MB. See "Setting the
Java Runtime Parameter in Supported Windows
Environment" on page 164 and "Setting the Java
Runtime Parameter in Supported Linux Environment"
on page 165, for detailed instructions.
Question Answer