Users Guide

Steps
1. From the OpenManage Enterprise menu, click Devices.
2. In the All Devices list, click the device name that you want to place it in SupportAssist Maintenance mode.
3. On the <device name> page, click SupportAssist > Device Info.
4. On the Device Info page, click Enable SupportAssist Maintenance.
5. To place the device in maintenance mode, in the confirmation message displayed, click Yes.
A banner message is displayed that the device in SupportAssist maintenance mode. To disable the SupportAssist
maintenance mode for the device, click Disable in the banner message.
Collection preferences
The Collection page enables you to configure collection preferences. To open the Collection page, from the Plugins menu,
select SupportAssist > Settings. On the Settings page, click Collection.
On the Collection page, you can configure the following collection preferences:
● Server/Hypervisor—Do the following:
○ To collect software-related information from the device, select Software Details.
○ To collect logs from the device, select System Logs.
○ To collect smart CTL logs from the device, select SMART Logs.
● Upload Collection—Select Collect and send system state information to Dell EMC to enable SupportAssist to
automatically upload collections to the backend.
● Identification Information Settings—Select Include device identification information in data sent to Dell EMC to
enable SupportAssist to send the system identification information along with other data to the backend. Else, the device
identification information values are masked when the collections are uploaded to the Dell EMC
Contact Details
The Contact Details page enables you to view and edit the primary and secondary contact information.
● To configure your contact information, see Configure contact information on page 35.
● To configure your parts dispatch preferences, see Configure Shipping Details on page 36.
Configure contact information
About this task
Enter or update your primary and secondary contact information after you register SupportAssist. If the primary contact is
unavailable, Dell EMC contacts your company through the secondary contact. If both the primary and secondary contacts are
configured with valid email addresses, both receive the SupportAssist emails.
Steps
1. From the Plugins menu, select SupportAssist > Settings.
2. On the Settings page, click Contact Details.
3. In the Primary Contact Details section, perform the following:
a. Enter the company name, first name, last name, phone number, alternate phone number, and email address.
b. Select the preferred contact method, contact hours, and time zone.
4. In the Secondary Contact Information section, perform the following:
a. Enter the first name, last name, phone number, alternate phone number, and email address.
b. Select the preferred contact method, contact hours, and time zone.
5. Click Apply.
Configuring OpenManage Enterprise SupportAssist settings
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