Users Guide

The Settings page is displayed.
2. On the Settings tab, select Schedule Tasks.
The Schedule Tasks page is displayed.
3. Perform one of the following in the Validate Device Inventory section:
● To enable periodic validation of device inventory, select the On day <select a date> of every month at 11 PM check
box, and select a date to validate the device inventory.
● To disable periodic device inventory validation, clear the On day <select a date> of every month at 11 PM check box.
4. Click Apply.
Enable or disable periodic collection of system information
About this task
By default, SupportAssist starts collecting system information from all monitored devices at periodic intervals and sends it to
the backend. The collection start time is a user-defined day of every month at 11 p.m. If required, you can enable or disable the
periodic collection of system information from all monitored devices based on your preference.
Steps
1. From the Plugins menu, select SupportAssist > Settings.
The Settings page is displayed.
2. On the Settings tab, select Schedule Tasks.
The Schedule Tasks page is displayed.
3. Perform one of the following in the Collect system state information section:
● To enable periodic collection, select the On day <select a date> of every month at 11 PM check box, and select a date
to collect device state information from the supported devices.
● To disable periodic collection, clear the On day <select a date> of every month at 11 PM check box.
4. Click Apply. To reset to default connection settings, click Discard.
Enable or disable collection of identity information
About this task
By default, SupportAssist collects device identification information such as the complete configuration snapshot of systems,
hosts, and network devices that can contain host identification and network configuration data. Usually, part or all this data is
required to properly diagnose issues. If your company's security policy restricts sending identity data outside of the company
network, you can disable SupportAssist from collecting such data.
The following identity information can be filtered when collecting the system information from a device:
● Host name
● IP address
● Subnet mask
● Default gateway
● MAC address
● DHCP server
● DNS server
● Processes
● Environment variables
● Registry
● Logs
● iSCSI data
● Fibre Channel data—Displays the WWN of the host device and port.
NOTE:
When you disable collection of identification information, some of the data about your company network (including
the system log and SMART log) is not transmitted to the backend. This may prevent technical support from resolving issues
that may occur on your devices.
OpenManage Enterprise SupportAssist device collections 31