Support Matrix

○ https://esrs3-coredr.emc.com
● The local system must be able to connect to the following destinations:
○ https://www.dell.com/Identity/global/Login/4882e093-b07c-4465-aa69-2c5c21efdff1?
redirectUrl=http%3A%2F%2Flocalhost%2Fsupportassist&instanceId=1837165310%3Fc%3Dus&l=en&feir=1—
for TechDirect Integration
○ https://downloads.dell.com/
NOTE: During registration, SupportAssist verifies connectivity to the Internet by trying to connect to http://
www.dell.com, and then gets redirected to https://www.dell.com.
NOTE: The downloads.dell.com page uses the Akamai third-party vendor for improved download experience.
○ www.dell.com/OpenManageEnterprise/GenerateAccessKey—for generating access key and PIN used for
registering SupportAssist to the Dell EMC backend. This is a vanity URL for the actual URL for generating access
key and PIN.
● To ensure communication integrity, proxy servers and devices external to your demilitarized zone (DMZ) must not perform
any method of SSL decryption on outbound or inbound traffic for the Dell EMC backend. The SSL decryption performed on
outbound communication by your firewall, proxies, Web traffic filtering appliances or cloud services, Web traffic shaping or
load balancing, certificate verification, certificate proxy, or Intrusion Detection Services (IDS) causes a loss of connectivity
to Dell EMC.
NOTE: In case the SSL decryption is enabled on the proxy servers and other devices, ensure that the Dell EMC Global
server (esrs3-core.emc.com) and Enterprise server (esrs3-coredr.emc.com) must be added to the SSL decryption
exclusion list on the proxy servers and devices.
● If HTTPS Interception is enabled on the proxy server, the connectivity between SupportAssist and Dell EMC backend fails.
To avoid the connectivity issues due to HTTPS Interception, add the URL esrs3-coredr.emc.com to the exception list of
the proxy server.
Network port requirements on the OpenManage
Enterprise appliance
The following table lists the ports that must be open on the OpenManage Enterpise appliance.
Table 3. Network port requirements
Port Direction Usage
22 Outbound To add devices running a Linux operating
system and for collecting system
information
443 Inbound Ensures connectivity between the
system where OpenManage Enterprise is
installed and Dell EMC backend.
1311 Inbound For Dell OpenManage Server
Administrator (OMSA) communication
The following table lists the network ports that are required for collecting system information.
Table 4. Network ports required for collecting system information
Device Protocol for collection Port
Server - Linux SSH 22
iDRAC
WSMan and REST
If you have iDRAC9 with firmware
version 4.x installed:
● WSMan protocol is used to configure
alert destination of the server.
443 and 161
6 Minimum requirements for installing and using OpenManage Enterprise SupportAssist