Owner's Manual

Setting Up Dell Online Diagnostics 17
RedHat Enterprise Linux System
The Online Diagnostics GUI, which is a 32-bit application, does not function
on Red Hat Enterprise Linux (64-bit) systems if Compatibility Arch Support
packages are missing.
When you launch Online Diagnostics on supported Red Hat Enterprise
Linux (64-bit) where Compatibility Arch Support packages are not installed,
the following error message is displayed:
Compatibility Arch Support package(s) [gtk, pango,
and redhat-artwork] is not installed on this
system. For details on installing the package(s)
please refer to the README file.
To resolve the issue, perform the following steps:
1
Run the Red Hat Package Management Utility ( redhat-config-packages .)
2 Select the Compatibility Arch Support check box in the Package
Management
window and click Details .
The
Compatibility Arch Support Details window is displayed.
3 Select gtk, pango , and redhat-artwork packages for installation and click Close.
4 Click Update in the Package Management window.
NOTE: Running multiple instances of Online Diagnostics is not supported.
In the CLI mode, run the pediags program from x:\<install_directory>\
online diagnostics\oldiags\bin (where x is the drive where the application
installs.)
NOTE: Do not install and run the pediags program from a network-mapped drive.
Some network diagnostic tests disconnect the network.
Uninstalling Online Diagnostics on Windows Operating System
To uninstall Online Diagnostics, click Start  Programs  Online
Diagnostics 2.x.y
 Uninstall or run the uninst.exe file from the
x:\
<install_directory> \online diagnostics, where x is the drive where the
application installs.
Uninstalling Online Diagnostics leaves behind 40 KB of files. Browse to the
installation folder and delete these.