Users Guide

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Troubleshooting and Frequently Asked Questions
This section describes the error messages commonly generated by Lifecycle Controller and provides suggestions for
resolving the errors. It also answers questions that are frequently asked by Lifecycle Controller users.
Error Messages
Each error message that is generated from Lifecycle Controller has a Message ID, Message Description, and
Recommended Response Action in a single dialog box. However, to view the detailed description about a message, see
Event Message Reference Guide on dell.com/support/manuals.
Frequently Asked Questions
1. When Lifecycle Controller downloads updates, where are the files stored?
The files are stored in a non-volatile memory, located on the main system board. This memory is not removable and
is not accessible through the operating system.
2. Is a virtual media device or vFlash SD card required to store data for updates?
No. The files are stored in memory on the main system board.
3. What is virtual media?
Virtual media is remote media such as CDs, DVDs, and USB disk drives that a server identifies as local a media.
4. What should I do if an update fails?
If an update fails, Lifecycle Controller restarts, and then attempts all the pending updates that are selected. After
the final restart, the system returns to the Lifecycle Controller Home page. Launch Firmware Update again, reselect
the update that had failed, and then click Apply.
NOTE: If the iDRAC firmware update is interrupted, you may have to wait up to 30 minutes before attempting
another iDRAC firmware update.
5. What is vFlash SD card?
vFlash SD card is a formatted SD (Secure Digital) card that plugs into iDRAC7 Enterprise. vFlash SD card can be
formatted and enabled through iDRAC to make it accessible as a USB drive for data storage. Virtual flash is a
partition on vFlash SD card to which you can remotely write an ISO file. For more information, see the Integrated
Dell Remote Access Controller 7 (iDRAC7) User’s Guide available at dell.com/support/manuals.
6. Can I add my own drivers to use for operating system installation?
No. You cannot add your own drivers for operating system installation. For more information, see Updating Platform
for more information on updating the drivers that are used for operating system installation.
7. Can I update the drivers used by an already-installed operating system through Lifecycle Controller?
No. Lifecycle Controller only provides drivers that are required for operating system installation. To update the
drivers used by an installed operating system, see your operating system’s Help documentation.
8. Can I add my own drivers and firmware for updating Lifecycle Controller to a local USB drive?
No. Only drivers and firmware downloaded from the Dell Server Updates DVD is supported. For more information,
see Configuring Local USB Flash Drive.
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