Laptop User Manual

Troubleshooting 91
The computer does not start up
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET.
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
T
URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.
A program stops responding or crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
E
ND THE PROGRAM
1 Press <Ctrl><Shift><Esc> simultaneously.
2 Click Task Ma n a ger .
3 Click Applications .
4 Click the program that is no longer responding.
5 Click End Task .
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
A program uses an earlier operating system version
RUN THE PROGRAM COMPATIBILITY WIZARD — The Program Compatibility Wizard configures a program so it
runs in an environment similar to non-Windows XP operating system environments.
1 Click Start → All Programs → Accessories → Program Compatibility Wizard → Next .
2 Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your
mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your
computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING
INFORMATION
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.