Owners Manual

Troubleshooting

Topics:

• Enhanced Pre-Boot System Assessment (ePSA) diagnostics

• System diagnostic lights

• Flashing BIOS (USB key)

• Flashing the BIOS

• Backup media and recovery options

• WiFi power cycle

• Flea power release

Enhanced Pre-Boot System Assessment (ePSA)

diagnostics

About this task

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded

with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular

devices or device groups allowing you to:

● Run tests automatically or in an interactive mode

● Repeat tests

● Display or save test results

● Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

● View status messages that inform you if tests are completed successfully

● View error messages that inform you of problems encountered during testing

NOTE:

Some tests for specific devices require user interaction. Always ensure that you are present at the computer

terminal when the diagnostic tests are performed.

Running the ePSA diagnostics

Steps

1. Turn on your computer.

2. As the computer boots, press the F12 key as the Dell logo appears.

3. On the boot menu screen, select the Diagnostics option.

4. Click the arrow at the bottom left corner.

Diagnostics front page is displayed.

5. Click the arrow in the lower-right corner to go to the page listing.

The items detected are listed.

6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.

7. Select the device from the left pane and click Run Tests.

8. If there are any issues, error codes are displayed.

Note the error code and validation number and contact Dell.

94 Troubleshooting