User's Manual

To view the collection status, click Collected or Error Found.
Troubleshooting EqualLogic
For successful validation or collection, make sure that SNMP is enabled on the EqualLogic. To enable, connect to the
array using a browser and provide the <GROUP/Network Management IP Address>.
To troubleshoot:
1. In the EqualLogic Array UI, click Group Configuration.
2. Navigate to SNMP tab and add a SNMP community string.
NOTE: The string is case sensitive.
If validation or collection fails when the Group IP or Member IP of the array is provided, then make sure that the IP
is correct and available. If yes, to verify that the IP is listed:
a) Connect to the EqualLogic array using the browser and enter http://groupIPAddress in the URL. The array GUI is
displayed.
b) Click the Members tab and select the required member.
c) Click Network tab and verify that the Member IP provided is in the list.
Troubleshooting Storage Processor
The following section includes troubleshooting for Storage Processor validation and collection.
To troubleshoot:
Storage Processor validation
1. Connect to the storage processor using Navisphere Manager by entering http://hostname_or_ipaddress/.
2. Check if the administrative access to the processor is available with the provided username and password.
3. Make sure that NaviCLI.exe is installed in your system and available at the correct path. To verify this run
NaviCLI.exe at the command prompt.
If error is displayed, then verify that NaviCLI.exe is available in Navisphere install directory. If not, reinstall
Navisphere by selecting the option Install Classic CLI in Navisphere CLI Optional Features page of the installer.
Storage Processor Collection
1. Use http://hostname_or_ipaddress/ to connect to SP through Navisphere Manager.
2. Right click SPA or SPB to check the SP event logs.
3. Clear all the old SP collection using File Transfer Manager.
4. Clear all listed Privileged Users to open access to all users.
NOTE: This is the default for CX arrays.
5. Add the entry for the system running Lasso to the array. This will limit access to only the listed users.
AX arrays have one entry by default. Therefore, SPCollects always fail on AX arrays unless the system running
Lasso is added as a privileged user.
6. Connect to Navisphere Manager manually and run the SPCollect.
7. Copy the collection to %USERPROFILE%\Dell\Lasso\results\
While troubleshooting collectio, to edit privilege user on:
– CX array, see Edit Privilege User on CX array.
– AX Array, see Edit Privilege User on AX Array.
71