Service Manual

Table Of Contents
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup
Media and Recovery Options.
WiFi power cycle
About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Flea power release
About this task
Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has
been removed. The following procedure provides the instructions on how to conduct flea power release:
Steps
1. Turn off your computer.
2. Remove the base cover.
3. Remove the 3-cell battery or 4-cell battery.
4. Press and hold the power button for 15 seconds to drain the flea power.
5. Install the 3-cell battery or 4-cell battery.
6. Install the base cover.
7. Turn on your computer.
Troubleshooting
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