Dell Dual Charge Dock User Guide Regulatory Model: K21A Regulatory Type: K21A001 May 2022 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................. 4 Chapter 2: What's in the box......................................................................................................... 5 Chapter 3: Hardware requirements................................................................................................6 Chapter 4: Views of Dell Dual Charge Dock - HD22Q.................................................
1 Introduction The Dell Dual Charge Dock - HD22Q is a device that links all your electronic devices to your system using a USB Type-C cable interface. Connecting the system to the docking station allows you to easily connect multiple peripherals (mouse, keyboard, stereo speakers, external hard-drives, and high-resolution displays) without having to plug each one into the system. The dock also supports wireless charging for supported mobile devices.
2 What's in the box Your docking station ships with the components shown below: 1. Docking station 2. Power cord 3. Power adapter 4. Documentation (Quick Start Guide, Safety, Environmental, and Regulatory Information NOTE: Contact Dell support if any of the listed items are missing from your box.
3 Hardware requirements Before using the docking station, ensure that your system has a USB Type-C with DisplayPort Alt Mode that is designed to support the docking station.
4 Views of Dell Dual Charge Dock - HD22Q Back 1. 2. 3. 4. 5. 6. DisplayPort 1.4 port HDMI 2.1 port Two USB 3.2 Gen 1 ports Network connector (RJ-45) Power connector USB Type-C cable Front 1.
Left 1. USB 3.2 Gen 2 Type-C port with PowerDelivery 3.0 (5 V / 3 A, 15 W) Right 1. Power button with LED 2. Two USB 3.
5 Important Information Updating drivers on your system It is recommended to update the following drivers on your system before using the docking station: 1. System BIOS 2. Graphics driver 3. Ethernet driver CAUTION: Older BIOS versions and drivers could result in the docking station not being recognized by your system or not functioning optimally. For Dell systems, you can visit www.dell.com/support and enter the Service Tag or Express Service Code to find all relevant drivers.
6 Setting up your docking station Steps 1. Update your system's BIOS, graphics, and network drivers from www.dell.com/support/drivers. CAUTION: Ensure that the system is connected to a power source while installing the BIOS and drivers. 2. Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Dual Charge Dock - HD22Q. 3. Connect the USB Type-C connector to the system. Update the Dell Dual Charge Dock drivers from www.dell.com/support/drivers. 4.
Charging your phone About this task The Dell Dual Charge Dock - HD22Q features a wireless charging pad for charging supported mobile devices. Steps 1. Align and place the phone on the charging pad. 2. The Qi charging LED should turn solid white and the phone should start charging automatically. Orientations supported for wireless charging The Dell Dual Charge Dock - HD22Q has a 3-coil design that supports wireless charging on mobile devices of different sizes.
As seen in the images above, the charging coils are spread out to ensure that devices of all sizes have no difficulty charging when placed on the wireless charging pad. 1. Portrait mode charging on larger phones 2. Portrait mode charging on smaller phones 3. Landscape mode charging The Qi charging LED helps identify the charging status on the docking station. For more information, please see LED indicators.
7 Setting up external monitors Configuring your Monitors If connecting two displays, follow these steps: Steps 1. Click the Start button, and then select Settings. 2. Click System and select Display.
3. Under the Multiplay displays section, modify the display configuration as needed. NOTE: The display topology can be configured, by moving around the displays in the "Select and rearrange displays" section, to change where the operating system assumes these monitors are located. Display Resolution Table Display matrix for Dell Dual Charge Dock HD22Q Table 1.
** Third and fourth display must be daisy-chained through the DisplayPort (DP) 1.4 port using Multi-Stream Transport (MST) monitors connected to the DP 1.4 port. All DisplayPort (DP) connected monitors should have Display Stream Compression (DSC) support. If non-DSC monitors are used, then maximum resolution (HD: 1280 x 720) is the same as HBR3 non-DSC (12.9Gbps) offerings. *** This resolution is supported when using HDMI 2.
8 Technical specifications Product specifications Table 2. Product specifications Feature Specifications Model HD22Q Video ports ● DisplayPort 1.4 port (rear) ● HDMI 2.1 port (rear) External displays supported Up to 4 USB Type-A ports ● Two USB 3.2 Gen 1 (rear) ● Two USB 3.2 Gen 1 (right) USB Type-C ports ● USB 3.2 Gen 2 Type-C with PowerDelivery 3.0 Network Gigabit Ethernet (RJ-45) Support Wake On LAN from S0, S3, S4, or S5 sleep state with select Dell systems.
Wireless Qi charging specifications Table 3. Wireless charging specifications Type Value Charger type Qi 1.3 certified Fast charge Up to 12 W Docking cable specifications Table 4. Docking cable specifications Type USB Type-C Color Magnetite Length 800 mm Signal bandwidth Up to 20 Gbps Voltage rating 5 V to 20 V Minimum bend radius 11.2 mm Notebook/Tablet Connection Types Type-C Power adapter specifications Table 5.
LED indicators Table 6. Docking station LED indicator State LED behavior Docking station is receiving power from power adapter Flash three times Table 7. RJ-45 LED indicator Link speed indicators Ethernet activity indicator 10 Mb = Green Blinking yellow during network activity 100 Mb = Amber 1 Gb = Green + Amber Table 8.
9 Dell docking station firmware update Standalone Dock Firmware Update utility NOTE: Information that is provided is for Windows users running the executable tool. For other operating systems or further detailed instructions see the HD22Q admin guide available on www.dell.com/support. Download the Dell HD22Q dock driver and firmware update from www.dell.com/support. Connect the dock to the system and start the tool in administrative mode. 1.
3. Wait for all the component firmware update to complete. A progress bar is displayed in the bottom. 4. The update status is displayed above the payload information.
Table 11. Command-Line Options Command lines Function /? or /h Usage. /s Silent. /l= Log file. /verflashexe Display utility version. /componentsvers Display current version of all dock firmware components. For IT professionals and engineers, to get more information about the following technical topics, see the Dell Docking Station Admin's Guide: ● Step-by-step standalone DFU (Dock Firmware Update) and driver update utilities. ● Using DCU (Dell Command | Update) for driver download.
10 Troubleshooting the Dell Dual Charge Dock HD22Q Symptoms and solutions Table 12. Symptoms and solutions Symptoms Suggested solutions 1. No video on the monitors attached to the High Definition Multimedia Interface (HDMI), or DisplayPort (DP) port on the docking station ● Ensure that the latest BIOS and drivers for your computer and the docking station are installed on your computer. ● Ensure your computer is connected to the docking station securely.
Table 12. Symptoms and solutions (continued) Symptoms Suggested solutions ● Disconnect the dock and reboot the system if, the above steps do not work. 3. The video on the attached monitor is not displaying as an Extended Monitor ● Ensure that the Intel HD Graphics driver is installed in the Windows Device Manager. ● Ensure that the Nvidia or AMD Graphics driver is installed in the Windows Device Manager.
Table 12. Symptoms and solutions (continued) Symptoms Suggested solutions 9. USB Boot does not function ● If your BIOS has a USB Configuration page, please ensure the following options are checked: ● 1. Enable USB Boot Support ● 2. Enable External USB Port 10. AC Adapter is displayed as “Not Installed” in the Battery Information page of the Dell BIOS Setup when the Type-C cable is connected 1. Ensure the dock is connected properly to its own adapter (130 W). 2.
Table 12. Symptoms and solutions (continued) Symptoms Suggested solutions 1. Check if there are any metal objects in between the charging pad and the mobile device. 2. Check if the error goes away after removing the phone case. It is also not recommended to use thick phone cases, metal finished cases, battery cases, coins or bank cards placed inside the phone cover etc. when charging your device. 3. Once cleared, the LED should switch back to solid white indicating that the device is charging.
11 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 13. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.
