Owners Manual

Table Of Contents

5 Troubleshooting Your Array

Safety First—For You and Your array

Many repairs may only be done by a certified service technician. You should only perform troubleshooting

and simple repairs as authorized in your product documentation, or as directed by the online or telephone

service and support team. Damage due to servicing that is not authorized by Dell is not covered by your

warranty. Read and follow the safety instructions that came with the product.

Obtaining Technical Support and Customer Service

Dell’s support service is available to answer your questions about PS Series SAN arrays. If you have an

Express Service Code, have it ready when you call. The code helps Dell's automated-support telephone

system direct your call more efficiently.

Contacting Dell

Dell provides several online and telephone-based support and service options. Availability varies by country

and product, and some services might not be available in your area.

For customers in the United States, call 800-945-3355.

Note: If you do not have access to an Internet connection, contact information is printed on your invoice,

packing slip, bill, or Dell product catalog.

Use the following procedure to contact Dell for sales, technical support, or customer service issues:

1. Visit

support.dell.com.

2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the

window.

3. Click

4. Select the appropriate service or support link based on your need.

5. Choose the method of contacting Dell that is convenient for you.

Determining Service Tag Information

Each array has a service tag with a number. You may need to provide this information to customer support

when you contact us. The service tag label is visible on the front of the PS4100, on the right bezel latch

block.