Dell EMC XC940 XC Series Appliance and XC Core System Installation and Service Manual Regulatory Model: E41S Series Regulatory Type: E41S001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Dell EMC XC940 XC Series Appliance and XC Core System overview............................................................ 7 Front view of the system.................................................................................................................................................. 7 Left control panel view................................................................................................................................................ 9 Right control panel..............
Methods to download firmware and drivers.................................................................................................................30 Downloading drivers and firmware................................................................................................................................ 30 5 Pre-operating system management applications..........................................................................................
Drives..................................................................................................................................................................................71 Removing a drive blank............................................................................................................................................. 72 Installing a drive blank......................................................................................................................................
Running the Embedded System Diagnostics from Boot Manager.....................................................................107 Running the Embedded System Diagnostics from the Dell Lifecycle Controller.............................................. 107 System diagnostic controls..................................................................................................................................... 108 8 Jumpers and connectors ....................................................................
1 Dell EMC XC940 XC Series Appliance and XC Core System overview NOTE: The information in this document applies to both Dell EMC XC940 Series Appliances, and Dell EMC XC Core System offering. Sections or information that apply to only one of the offerings (XC Series or XC Core) will be called out explicitly. The Dell EMC XC940 XC Series Appliance and XC Core system is a 3U rack system, which is available in the following configuration: Table 1.
Figure 1. Front view of 24 x 2.5 inch hard drive system Table 2. Features available on the front of the system Item Component Icon Description 1 Left control panel N/A Contains the system health and system ID, status LED, and the iDRAC Quick Sync 2 (wireless) indicator. NOTE: The iDRAC Quick Sync 2 indicator is available only on certain configurations. 2 Hard-drive slots N/A Enable you to install drives that are supported on your system.
Left control panel view Figure 2. Left control panel view Table 3. Left control panel features Item Indicator Icon Description 1 Status LED indicators N/A Indicate the status of the system. For more information, see Status LED indicators. 2 System health and system ID indicator Indicates the system health. For more information, see System health and system ID indicator codes. 3 iDRAC Quick Sync 2 wireless indicator (optional) Indicates if the iDRAC Quick Sync 2 wireless option is activated.
Icon Description Condition Corrective action • Temperature indicator If the drives are configured in a RAID array, restart the system, and enter the host adapter configuration utility program. The indicator turns solid amber if the Ensure that none of the following conditions exist: system experiences a thermal error • A cooling fan has been removed or has failed.
System health and system ID indicator code Condition Solid amber Indicates that the system is in fail-safe mode. If the problem persists, see Getting help. Blinking amber Indicates that the system is experiencing a fault. Check the System Event Log or the LCD panel, if available on the bezel, for specific error messages. iDRAC Quick Sync 2 indicator codes iDRAC Quick Sync 2 module (optional) is located on the left control panel of your system. Figure 4. iDRAC Quick Sync 2 indicators Table 6.
Right control panel Figure 5. Right control panel Table 7. Right control panel Item Button or port 1 Power button Icon Description Indicates if the system is turned on or off. Press the power button to manually turn on or off the system. NOTE: Press the power button to gracefully shut down an ACPI-compliant operating system. 2 iDRAC Direct port The iDRAC Direct port is micro USB 2.0-compliant. This port enables you to access the iDRAC Direct features.
Table 8. iDRAC Direct LED indicator codes iDRAC Direct LED indicator code Condition Solid green for two seconds Indicates that the laptop or tablet is connected. Flashing green (on for two seconds and off for two seconds) Indicates that the laptop or tablet connected is recognized. Turns off Indicates that the laptop or tablet is unplugged. Back view of the system You can access the following components from the back of the system: Figure 6. Back view features Table 9.
Item Slot, button, or connector Icon Description 6 Video port Enables you to connect a display device to the system. For more information, see Technical specifications. 7 Serial port Enables you to connect a serial device to the system. For more information, see Technical specifications. 8 iDRAC9 Enterprise port Enables you to remotely access iDRAC. For more information, see the iDRAC User’s Guide at Dell.com/idracmanuals. 9 USB port (2) The USB ports are 9-pin, USB 3.0-compliant.
Power supply unit indicator codes AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator. The DC PSUs have an LED that serves as an indicator. The indicator shows whether power is present or if a power fault has occurred. Figure 8. AC PSU status indicator 1 AC PSU status indicator/handle Table 11. AC PSU status indicator codes Power indicator codes Condition Green A valid power source is connected to the PSU and the PSU is operational.
Figure 9. DC PSU status indicator 1 DC PSU status indicator Table 12. DC PSU status indicator codes Power indicator codes Condition Green A valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates a problem with the PSU. Not illuminated Power is not connected to the PSU. Blinking green When hot-plugging a PSU, the PSU indicator blinks green.
Drive indicator codes Each drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the drive. The activity LED indicator indicates whether the drive is currently in use or not. The status LED indicator indicates the power condition of the drive. Figure 10.
Locating the Service Tag of your system You can identify your system using the unique Express Service Code and Service Tag. Pull out the information tag in front of the system to view the Express Service Code and Service Tag. Alternatively, the information may be on a sticker on the chassis of the system. The mini Enterprise Service Tag (EST) is found on the back of the system. This information is used by Dell EMC to route support calls to the appropriate personnel. Figure 11.
2 Documentation resources Dell EMC documentation is either included with your shipment or available at the Dell website at Dell.com/XCSeriesmanuals. Dell EMC documentation for Dell EMC iDRAC is available at Dell.com/idracmanuals. To access the Dell EMC documentation: 1 On the Dell EMC Support page, in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword box, type the Service Tag of your Dell EMC appliance, and then click Submit.
3 Technical specifications The technical and environmental specifications of your system are outlined in this section.
Figure 12. System dimensions of XC940 Series system Table 15. System dimensions of XC940 Series system system Xa Xb XC940 Series system 482.0 mm 434.0 mm (18.9 inches) (17.08 inches) Y Za (with bezel) Za (without bezel) Zb 130.3 mm (5.13 inches) 35.0 mm (1.37 inches) 22.0 mm 726.2 mm (0.86 inches) (28.59 inches) Zc 777.046 mm (30.59 inches) System weight Table 16. System weight of XC940 Series system System Maximum weight (with all hard drives/SSDs) XC940 Series system 49.9 kg (110.
PSU specifications The XC940 Series system supports up to two AC or DC power supply units (PSUs). Table 17. PSU specifications PSU Class Heat dissipation (maximum) Frequency Voltage Power rating 1100 W AC Platinum 4100 BTU/hr 50/60 Hz 100–120 V AC, autoranging derated to 1050 W 200–240 V AC, autoranging 1100 W 1100 W Current 12 A–6.
Table 18.
Remote management port specifications The XC940 Series system supports one dedicated 1Gbe Ethernet port with optional card and up to two optional shared NIC ports. Drive specifications Hard drives The XC940 Series system supports up to twenty four 2.5-inch, internal, hot swappable SAS or SATA SSDs/hard drives. Ports and connectors specifications USB ports The XC940 Series system supports: • Two USB 3.0-compliant ports on the front panel • Two USB 3.0-compliant ports on the back panel • One USB 3.
Video specifications The XC940 Series system supports integrated Matrix G200eW3 graphics controller with 16 MB of video frame buffer. Table 21.
Table 25. Maximum shock specifications Maximum shock Specifications Operating Six consecutively executed shock pulses in the positive and negative x, y, and z axes of 6 G for up to 11 ms. Storage Six consecutively executed shock pulses in the positive and negative x, y, and z axes (one pulse on each side of the system) of 71 G for up to 2 ms. Table 26. Maximum altitude specifications Maximum altitude Specifications Operating 3048 m (10,000 ft) Storage 12,000 m (39,370 ft) Table 27.
Particulate contamination Specifications Corrosive dust • • Air must be free of corrosive dust. Residual dust present in the air must have a deliquescent point less than 60% relative humidity. NOTE: This condition applies to data center and non-data center environments. Table 29. Gaseous contamination specifications Gaseous contamination Specifications Copper coupon corrosion rate <300 Å/month per Class G1 as defined by ANSI/ISA71.04-1985.
NOTE: When operating in the expanded temperature range, ambient temperature warnings maybe reported on the LCD panel and in the System Event Log. Expanded operating temperature restrictions • Do not perform a cold startup below 5°C. • The operating temperature specified is for a maximum altitude of 3050 m (10,000 ft). • 150 W/8 core or higher wattage processor [Thermal Design Power (TDP)>165 W] is not supported. • Redundant power supply unit is required.
4 Initial system setup and configuration NOTE: NVMe drive slots are 20, 21, 22, and 23. Drive slot numbering is 0 relative for chassis. All NVMe drives are installed in the last slots. Maximum of four NVMe drives are supported. Topics: • Setting up your system • iDRAC configuration • Methods to download firmware and drivers • Downloading drivers and firmware Setting up your system Complete the following steps to set up your system: 1 Unpack the system. 2 Install the system into the rack.
Interfaces Document/Section iDRAC Direct and Quick Sync 2 (optional) See Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals NOTE: To access iDRAC, ensure that you connect the Ethernet cable to the iDRAC direct port. You can also access iDRAC through the shared LOM mode, if you have opted for a system that has the shared LOM mode enabled.
4 Download the drivers to a USB drive, CD, or DVD.
5 Pre-operating system management applications Dell EMC recommends that you do not change any of the factory settings. XC Series Appliance and XC Core System settings are configured at the factory.
System Setup details The System Setup Main Menu screen details are explained as follows: NOTE: The XC Series Appliance and XC Core System does not support the NVDIMM-N, RAID, or UEFI settings. Option Description System BIOS Enables you to configure BIOS settings. iDRAC Settings Enables you to configure the iDRAC settings. The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface).
Option Description NVMe Settings Specifies options to change the NVMe settings. If the system contains the NVMe drives that you want to configure in a RAID array, you must set this field and the Embedded SATA field on the SATA Settings menu to RAID mode. You might also need to change the Boot Mode setting to UEFI. Otherwise, you should set this field to Non-RAID mode. Boot Settings Allows you to set the boot mode — BIOS or UEFI.
Option Description System BIOS Version Specifies the BIOS version installed on the system. System Management Engine Version Specifies the current version of the Management Engine firmware. System Service Tag Specifies the system Service Tag. System Manufacturer Specifies the name of the system manufacturer. System Manufacturer Contact Information Specifies the contact information of the system manufacturer.
Option Description System Memory Voltage Specifies the system memory voltage. Video Memory Specifies the amount of video memory. System Memory Testing Specifies whether the system memory tests are run during system boot. Options are Enabled and Disabled. This option is set to Disabled by default. Memory Operating Mode Specifies the memory operating mode. The options available are Optimizer Mode, Single Rank Spare Mode, Multi Rank Spare Mode, Mirror Mode, and Dell Fault Resilient Mode.
Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors. If this option is set to Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays only one logical processor per core. This option is set to Enabled by default. CPU Interconnect Speed Enables you to govern the frequency of the communication links among the CPUs in the system.
Option Description Option Description Family-ModelStepping Specifies the family, model, and stepping of the processor as defined by Intel. Brand Specifies the brand name. Level 2 Cache Specifies the total L2 cache. Level 3 Cache Specifies the total L3 cache. Number of Cores Specifies the number of cores per processor. SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable SATA on your system.
Option Port B Description Option Description Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Sets the drive type of the selected device. For the Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled.
Viewing NVMe Settings To view the NVMe Settings screen, perform the following steps: 1 Turn on, or restart your system. 2 Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3 On the System Setup Main Menu screen, click System BIOS. 4 On the System BIOS screen, click NVMe Settings.
Boot Settings details NOTE: The NVDIMM-N, RAID or UEFI settings are not supported. The Boot Settings screen details are explained as follows: Option Description Boot Mode Enables you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems.
Steps 1 Turn on, or restart your system. 2 Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3 On the System Setup Main Menu screen, click System BIOS. 4 On the System BIOS screen, click Integrated Devices.
Option Description Internal SD Primary When Redundancy is set to Disabled, either one of the SD card can be selected to present itself as mass storage Card device by setting it to be primary card. By default primary SD card is selected to be SD Card 1. If microSD Card 1 is not present, then the controller selects the SD Card 2 as the primary card. OS Watchdog Timer If your system stops responding, this watchdog timer aids in the recovery of your operating system.
Serial Communication You can use the Serial Communication screen to view the properties of the serial communication port. Viewing Serial Communication To view the Serial Communication screen, perform the following steps: 1 Turn on, or restart your system. 2 Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
System Profile Settings You can use the System Profile Settings screen to enable specific system performance settings such as power management. Viewing System Profile Settings To view the System Profile Settings screen, perform the following steps: 1 Turn on, or restart your system.
Option Description Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime. The optimization of the uncore frequency to either save power or optimize performance is influenced by the setting of the Energy Efficiency Policy option. Energy Efficient Policy Enables you to select the Energy Efficient Policy option.
Option Description In-Band Manageability Interface When set to Disabled, this setting will hide the Management Engine's (ME), HECI devices, and the system's IPMI devices from the operating system. This prevents the operating system from changing the ME power capping settings, and blocks access to all in-band management tools. All management should be managed through out-ofband. This option is set to Enabled by default.
Option Description Options Description User Mode In User Mode, PK must be installed, and BIOS performs signature verification on programmatic attempts to update policy objects. The BIOS allows unauthenticated programmatic transitions between modes. Audit Mode In Audit mode, PK is not present. The BIOS does not authenticate programmatic updates to the policy objects, and transitions between modes. Audit Mode is useful for programmatically determining a working set of policy objects.
A message prompts you to reenter the setup password. 7 Reenter the setup password, and click OK. 8 Press Esc to return to the System BIOS screen. Press Esc again. A message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots. Using your system password to secure your system About this task If you have assigned a setup password, the system accepts your setup password as an alternate system password. Steps 1 Turn on or reboot your system.
If you do not type the correct password in three attempts, the system displays the following message: Invalid Password! Number of unsuccessful password attempts: System Halted! Must power down. Password Invalid. Number of unsuccessful password attempts: Maximum number of password attempts exceeded.System halted. Even after you turn off and restart the system, the error message is displayed until the correct password is typed.
Option Description Redundant OS State NOTE: This option is disabled if Redundant OS Location is set to None. When set to Visible, the backup disk is visible to the boot list and OS. When set to Hidden, the backup disk is disabled and is not visible to the boot list and OS. This option is set to Visible by default. NOTE: BIOS disables the device in hardware, so it cannot be accessed by the OS.
Option Description Load Legacy Video Option ROM Enables you to determine whether the system BIOS loads the legacy video (INT 10H) option ROM from the video controller. Selecting Enabled in the operating system does not support UEFI video output standards. This field is available only for UEFI boot mode. You cannot set the option to Enabled if UEFI Secure Boot mode is enabled. Dell Wyse P25/P45 Enables or disables the Dell Wyse P25/P45 BIOS Access. This option is set to Enabled by default.
Viewing Boot Manager About this task To enter Boot Manager: Steps 1 Turn on, or restart your system. 2 Press F11 when you see the following message: F11 = Boot Manager If your operating system begins to load before you press F11, allow the system to complete the booting, and then restart your system and try again. Boot Manager main menu NOTE: The XC Series Appliance and XC Core System does not support the NVDIMM-N, RAID, or UEFI settings.
To access the PXE boot option, boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup. It does not pull any menu or allow managing of network devices.
6 Installing and removing system components This section provides information about installing and removing the XC940 Series components.
Before working inside your system Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Turn off the system, including all attached peripherals. 2 Disconnect the system from the electrical outlet and disconnect the peripherals. 3 Remove the system cover. After working inside your system Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Install the system cover. 2 Reconnect the peripherals and connect the system to the electrical outlet.
Figure 13. Removing the optional front bezel with the LCD panel Installing the optional front bezel Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package. 2 Align and insert the right end of the bezel onto the system. 3 Press the release button and fit the left end of the bezel onto the system. 4 Lock the bezel by using the key.
Figure 14. Installing the optional front bezel with the LCD panel System cover System cover provides security for the entire system and also helps in maintaining proper air flow inside the system. Removing the system cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 Turn off the system, including any attached peripherals. 3 Disconnect the system from the electrical outlet and disconnect the peripherals.
Figure 15. Removing the system cover Installing the system cover Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system. Steps 1 Align the tabs on the system cover with the guide slots on the system. 2 Push the system cover latch down.
Figure 16. Installing the system cover Next steps 1 Reconnect the peripherals and connect the system to the electrical outlet. 2 Turn on the system, including any attached peripherals. Inside the system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 17. Inside the system — Four processor system with processor expansion module (PEM) 1 hard drive/SSD backplane with expander board 2 cooling fan (8) 3 air shroud 4 heat sink (CPU3) 5 left expansion card riser 6 storage controller card 7 network daughter card riser 8 system board 9 processor expansion module (PEM) 10 right expansion card riser 11 heat sink (CPU4) 12 memory module (48) 13 information tag Air shroud The air shroud directs the airflow across the entire system.
Step To remove the air shroud from a four processor configuration system: a b Remove the expansion card risers. See Removing the expansion card riser. Hook the expansion card riser on the side of the system by using the I/O riser handle on the expansion card riser. c CAUTION: To avoid damage to the PCIe cables connected to the NVMe cards installed in the expansion card riser, ensure that you hook the riser to the system using the I/O riser handle.
Figure 19. Installing the air shroud — Four processor system Next step 1 Follow the procedure listed in After working inside your system. Cooling fans The cooling fans are integrated into the system to dissipate the heat generated by the functioning of the system. These fans provide cooling for the processors, expansion cards, and memory modules. NOTE: Your system supports up to eight standard or high performance hot swappable cooling fans.
Figure 20. Removing the cooling fan Next step If applicable, install the cooling fan. Installing the cooling fan Prerequisite 1 Follow the safety guidelines listed in Safety instructions. WARNING: Do not drop the fan into the fan cage while removing or installing the fan as this may cause damage to the connectors on the fan tray. Exercise utmost care while removing or installing cooling fans.
Figure 21. Installing the cooling fan Next step 1 Install the system cover. Fan cage The sections below contains information about the removal and installation of the fan cage and the fan tray. Removing the fan cage Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 Follow the procedure listed in Before working inside your system. Steps 1 Slide the fan cage locks in the direction of the arrow indicated on the locks.
Figure 22. Removing the fan cage Next step If applicable, install the fan cage. Installing the fan cage Prerequisite 1 Follow the safety guidelines listed in Safety instructions. Steps 1 Holding the cage handles, lower the cage into the fan tray. 2 Lower the cage handles until the handles lock into place.
Figure 23. Installing the fan cage Next step 1 Follow the procedure listed in After working inside your system. Removing the fan tray Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 Follow the procedure listed in Before working inside your system. 3 Remove the air shroud. 4 Remove the fan cage. 5 If installed, remove the expansion card riser. 6 If applicable, lift the PEM by using the PEM handle until the PEM is in an upright position.
Figure 24. Removing the fan tray Next step If applicable, install the fan tray. Installing the fan tray Prerequisite 1 Follow the safety guidelines listed in Safety instructions. Steps 1 Holding the fan tray, align the slots on the fan tray with the standoffs on the system. 2 Lower the fan tray into the system until the slots on the fan tray engage with the standoffs on the system. 3 Press the blue release tabs on the side of fan tray towards the side of the system until the tabs click in place.
Figure 25. Installing the fan tray Next steps 1 Route the fan power cables and the backplane cables through the cable clips on the fan tray and connect the cables to the connectors on the system board. 2 If applicable, lower the PEM by using PEM handle until the PEM clicks in place. 3 If removed, install the expansion card risers. 4 Install the fan cage. 5 Install the air shroud. 6 Follow the procedure listed in After working inside your system.
6 Press the blue release tabs on the fan tray and lower the sides of the tray. 7 Disconnect the cable connected to the intrusion switch connector (INTRUSION) on the system board. Steps 1 Press the cable management bracket down until the tabs on the bracket disengage from the slots on the side of the system. 2 Lift the cable management bracket out of the system.
4 Press the bracket and insert the tabs on the bracket into the slots on the right side of the system. 5 Connect the cable to the connector (INTRUSION) on the system board. Figure 27. Installing an intrusion switch Next steps 1 Lift the sides of the fan tray until the blue release tabs click in place. 2 If applicable, install the expansion card risers. 3 Install the air shroud. 4 Install the fan cage. 5 Follow the procedure listed in After working inside your system.
Removing a drive blank Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 If installed, remove the front bezel. CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots. CAUTION: Mixing drive blanks from previous generations of XC Series Appliance and XC Core System is not supported. Step Press the release button, and slide the drive blank out of the drive slot. Figure 28.
Figure 29. Installing a drive blank Next step If removed, install the front bezel. Removing a drive carrier Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 If applicable, remove the front bezel. 3 Using the management software, prepare the drive for removal. If the drive is online, the green activity or fault indicator flashes while the drive is turning off. When the drive indicators are off, the drive is ready for removal.
Figure 30. Removing a drive carrier Next steps 1 Follow the procedure listed in After working inside your system. 2 Install a drive carrier. 3 If you are not replacing the drive immediately, insert a drive blank in the empty drive slot to maintain proper system cooling.
Figure 31. Installing a drive carrier Next step If applicable, install the front bezel. Removing the drive from the drive carrier Prerequisite CAUTION: Mixing drives from previous generations of XC Series Appliance and XC Core System is not supported. Steps 1 Using Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier. 2 Lift the drive out of the drive carrier.
Figure 32. Removing the drive from the drive carrier Next step If applicable, install the drive into the drive carrier. Installing a drive into the drive carrier Prerequisites CAUTION: Mixing drive carriers from other generations of XC Series Appliance and XC Core System is not supported. NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs. Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier.
Figure 33. Installing a drive into the drive carrier Hard drive backplane NOTE: NVMe drive slots are 20, 21, 22, and 23. Drive slot numbering is 0 relative for chassis. All NVMe drives are installed in the last slots. Maximum of four NVMe drives are supported. Your system supports 2.5 inch (x24) SAS/SATA backplane. Figure 34. XC940-24 The settings for XC940-24 are listed here: Table 37.
Name State Slot Number Size Security Status Bus Protocol Media Type PCle SSD in Slot 22 in Bay 1 Ready 22 1490.42 GB Not Applicable PCle SSD PCle SSD in Slot 23 in Bay 1 Ready 23 1490.42 GB Not Applicable PCle SSD System memory System memory guidelines The system support DDR4 Registered DIMMs (RDIMMs), Load Reduced DIMMs (LRDIMMs), and Non-Volatile DIMMs (NVDIMM-Ns). System memory holds the instructions that are executed by the processor.
Figure 35. Memory socket locations Memory channels are organized as follows: Table 38.
General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. If your system's memory configurations fail to observe these guidelines, your system might not boot, stop responding during memory configuration, or operate with reduced memory.
• When the DIMM quantity is 8, the population is slot 1, 2, 4, 5, 7, 8, 10, 11. Mode-specific guidelines The configurations allowed depend on the memory mode selected in the System BIOS. Table 39. Memory operating modes Memory Operating Mode Description Optimizer Mode The Optimizer Mode if enabled, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory performance.
Optimizer Mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements. • Dual processor: Populate the slots in round robin sequence starting with processor 1. NOTE: Processor 1 and processor 2 population should match. • Quad processor: Populate the slots in round robin sequence starting with processor 1. NOTE: Processor 1, processor 2, processor 3, and processor 4 population should match.
Processor Configuration Memory population Memory population information Optimizer population order is not traditional for 8 and 16 DIMMs installations for dual processor. • • For 8 DIMMs: A1, A2, A4, A5, B1, B2, B4, B5 For 16 DIMMs: A1, A2, A4, A5, A7, A8, A10, A11 B1, B2, B4, B5, B7, B8, B10, B11 Mirroring population order A{1, 2, 3, 4, 5, 6}, B{1, 2, 3, 4, 5, 6}, A{7, 8, 9, 10, 11, 12}, B{7, 8, 9, 10, 11, 12} Mirroring is supported with 6 or 12 DIMMs per processor.
Processor Configuration Memory population Memory population information Mirroring population order A{1, 2, 3, 4, 5, 6}, B{1, 2, 3, 4, 5, 6}, C{1, 2, 3, 4, 5, 6}, D{1, 2, 3, 4, 5, 6} A{7, 8, 9, 10, 11, 12}, B{7, 8, 9, 10, 11, 12}, C{7, 8, 9, 10, 11, 12}, D{7, 8, 9, 10, 11, 12} Mirroring is supported with 6 or 12 DIMM slots per processor.
Figure 36. Removing a memory module Next steps 1 Install the memory module. 2 If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory module blank is similar to that of the memory module. Installing a memory module Prerequisite Follow the safety guidelines listed in Safety Instructions. CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied.
Figure 37. Installing a memory module Next steps 1 Install the air shroud. 2 Follow the procedure listed in After working inside your system. 3 To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of the installed memory. 4 If the value is incorrect, one or more of the memory modules may not be installed properly.
Riser PCIe slot on the Processor expansion card riser connection PCIe slots on riser (Height) PCIe slots on riser (length) Link width Slot width Slot 12 Processor 4 full height half length x16 x16 Slot 13 Processor 4 full height half length x16 x16 NOTE: The expansion card slots are not hot-swappable. The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit.
Figure 38. Removing expansion card riser (right) Figure 39.
Next step Install the expansion card riser. Installing the expansion card riser Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Align the guide rail on the side of the riser with the slot on the side of the chassis and lower the riser into the system. 2 Lower the release lever until the connector on the riser connects with the connector on the processor expansion module (PEM).
Figure 41. Installing expansion card riser (left) Next steps 1 Connect the cables to the expansion card. 2 Follow the procedure listed in After working inside your system. Removing the expansion card from expansion card riser Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 Follow the procedure listed in Before working inside your system. 3 Disconnect the cables from the expansion card. 4 Remove the expansion card riser.
Figure 42. Removing the expansion card from expansion card riser Next steps 1 Install the expansion card into expansion card riser. 2 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and lower the PCIe card latch to lock the bracket in place. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.
4 Slide the PCIe retention bracket down to hold the card in place. NOTE: This step is applicable only if you are installing the expansion cards in the slots 12 and 13 of Riser 3 (IO_RISER3) and slots 9 and 10 of Riser 2(IO_RISER2). 5 Close the PCIe card latch. Figure 43. Installing the expansion card into expansion card riser Next steps 1 Install the expansion card risers. 2 Connect the cables to the expansion card. 3 Follow the procedure listed in After working inside your system.
Steps 1 Slide the riser retention bracket to unlock the NDC riser. 2 Hold the NDC riser by its edges, and pull the NDC riser until the card edge connector disengages from the connector on the system board. 3 Lift the NDC riser from the system. Figure 44. Removing the NDC riser Next step 1 Install the NDC riser. Installing the NDC riser Prerequisite Follow the safety guidelines listed in Safety instructions.
Figure 45. Install the NDC riser Next steps 1 Connect the cables to the NDC riser. 2 Follow the procedure listed in After working inside your system. Storage controller card The storage controller card is installed on the expansion card slot on the system board, which provides the integrated storage subsystem for your system’s internal hard drives.
Figure 46. Removing the storage controller card Next step 1 Install the storage controller card. Installing the storage controller card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Connect the SAS cables to the card. NOTE: Ensure that you use the labels on the cable to connect the cables to the correct connectors. The cable does not function properly if reversed.
Figure 47. Installing the storage controller card Next steps 1 Install the NDC riser. 2 Follow the procedure listed in After working inside your system. IDSDM The following section describes the process of removing and installing the micro SD card and IDSDM card: Removing the microSD card Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 Follow the procedure listed in Before working inside your system.
Next steps 1 Follow the procedure listed in After working inside your system. 2 Install a microSD card. Installing the microSD card Prerequisites Follow the safety guidelines listed in Safety instructions. NOTE: To use a microSD card with your system, ensure that the Internal SD Card Port is enabled in System Setup. NOTE: If reinstalling, ensure that you install the microSD cards into the same slots based on the labels you had marked on the cards during removal.
Figure 48. Removing the optional IDSDM card NOTE: There are two dip switches on the IDSDM card for write-protection. Next step Install the optional IDSDM card. Installing the optional IDSDM Prerequisite Follow the safety guidelines listed in Safety instructions. Steps 1 Locate the IDSDM connector on the system board. To locate IDSDM connector, see System board jumpers and connectors. 2 Align the IDSDM card with the connector on the system board.
Figure 49. Installing optional IDSDM card Next steps 1 Install the microSD cards. NOTE: Reinstall the microSD cards into the same slots based on the labels you had marked on the cards during removal. 2 Follow the procedure listed in After working inside your system. Power supply unit The power supply unit (PSU) is an internal hardware component which supplies power to the components in the system.
NOTE: If two PSUs are used, they must be of the same maximum output power. Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with power supply unit (PSU) redundancy. When the hot spare feature is enabled, one of the redundant PSUs is switched to the sleep state. The active PSU supports 100 percent of the system load, thus operating at higher efficiency. The PSU in the sleep state monitors output voltage of the active PSU.
Figure 50. Removing a power supply unit Next step Install the PSU. Installing a power supply unit The procedure for installing AC and DC PSUs is identical. Prerequisites 1 Follow the safety guidelines listed in Safety instructions. 2 For systems that support redundant PSU, ensure that both the PSUs are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the PSU label.
Figure 51. Installing a power supply unit Next steps 1 If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at Dell.com/XCSeriesmanuals. 2 Connect the power cable to the PSU, and plug the cable into a power outlet. CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.
Input requirements • Supply voltage: –(48–60) V DC • Current consumption: 32 A (maximum) Kit contents • Dell part number 6RYJ9 terminal block or equivalent (1) • #6-32 nut equipped with lock washer (1) Required tools Wire-stripper pliers capable of removing insulation from size 10 AWG solid or stranded, insulated copper wire. NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding). Required wires • One UL 10 AWG, 2 m maximum (stranded) black wire [–(48–60) V DC].
Figure 52. Removing the system battery 3 To install a new system battery, hold the battery with the positive side facing up and slide it under the securing tabs. 4 Press the battery into the connector until it snaps into place. Figure 53. Installing the system battery Next steps 1 If applicable, install the PEM. 2 If applicable, install the expansion card risers. 3 If applicable, connect the cables to the expansion card(s). 4 Install the air shroud.
Trusted Platform Module Trusted Platform Module (TPM) is a dedicated microprocessor designed to secure hardware by integrating cryptographic keys into devices. Software can use a TPM to authenticate hardware devices. Because each TPM chip has a unique and secret RSA key which is embedded during the manufacture of the TPM, it is capable of performing platform authentication operation. This section contains information about installing the TPM, and initializing the TPM for Intel TXT users.
Figure 54. Installing the TPM Next steps 1 Install the system board. 2 Follow the procedure listed in After working inside your system. Initializing the TPM 1.2 for TXT users 1 While booting your system, press F2 to enter System Setup. 2 On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3 From the TPM Security option, select On with Pre-boot Measurements. 4 From the TPM Command option, select Activate. 5 Save the settings. 6 Restart your system.
7 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
8 Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
System board connectors Figure 55. System board jumpers and connectors Table 43.
Item Connector Description 8 J_PEM_PWR_L Left PEM power board connector 9 A6, A12, A5, A11, A4, A10 Memory module sockets 10 CPU1 CPU1 processor heat sink module socket 11 J_PEM_CLK PEM clock connector 12 RM_UPI_C UPI cable connector "C" 13 LFT_CTRL_PNL Left control panel connector 14 RM_UPI_A UPI cable connector "A" 15 J_M.2 SATA M.2 connector 16 INT_USB_3.0 Internal USB 3.
Figure 56. Processor expansion module (PEM) connectors Table 44.
Item Connector Description 11 RM_UPI_A UPI cable connector "A" 12 RM_UPI_D UPI cable connector "D" 13 J_IORR_PWR Right expansion card riser power connector 14 IO_RISER3 Riser 3 connector 15 CPU4 CPU4 processor heat sink module socket System board jumper settings For information on resetting the password jumper to disable a password, see Disabling forgotten password. Table 45. System board jumper settings Jumper Setting PWRD_EN Description The BIOS password feature is enabled.
8 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4. 9 Install the system cover. 10 Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals. 11 Assign a new system and/or setup password.
9 Getting help Topics: • Contacting Dell • Documentation feedback • Accessing system information by using QRL • Receiving automated support with SupportAssist Contacting Dell Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog.
• Your system service tag to quickly access your specific hardware configuration and warranty information • A direct link to Dell to contact technical assistance and sales teams Steps 1 Go to Dell.com/QRL and navigate to your specific product or 2 Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your Dell EMC XC940 Hyper-converged appliance or in the Quick Resource Locator section. Quick Resource Locator for XC940 Series system Figure 57.
A BOSS card Introduction to BOSS card BOSS is a simple RAID solution card designed specifically for booting a system's operating system. The card supports up to two 6 Gbps M. 2 SATA drives. The BOSS adapter card has a x8 connector using PCIe gen 2.0 x2 lanes, available only in the low-profile and half-height form factor. The BOSS modular card has a dedicated slot in blade systems. NOTE: There are no status LEDs on the BOSS card. Figure 58. Features of BOSS card 1 SATA drive connector (2) 3 80 mm M.
• XC640 • XC6420 • XC740xd • XC940 BOSS card features BOSS card supports the following features: • Foreign Import • SMART Info • Auto-Rebuild Foreign Import A virtual disk is considered foreign if it is not native to the adapter. • A virtual disk is considered native to the adapter if: – The virtual disk was created or imported on the adapter.
Removing the BOSS card About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: It is recommended that you always use a static mat and static strap while working on components inside the system. 2 Open the system cover. 3 Remove the card. See Removing the BOSS card. 4 Loosen the screws and lift the retention straps that secure the M.2 SSD module on the BOSS card. 5 Pull the M.2 SSD module away from the BOSS card. Figure 60. Removing the M.2 SSD module 1 module connector (2) 3 module (2) 2 screw (2) Installing the M.
Figure 61. Installing the M.2 SSD module 1 module connector (2) 3 module (2) 2 screw (2) Installing the BOSS card About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 62. Installing the BOSS card 1 BOSS card 2 card connector on the system board Driver installation The BOSS card uses the native AHCI driver of the supported operating systems. Windows driver installation — Dell provides the Dell Update Package (DUP) to update drivers on systems running Windows Server 2012 R2 and newer operating system. DUP is an executable application that updates drivers for specific devices. DUP supports command line interface and silent execution.
Virtual disk not visible to operating system Issue: In RAID mode a virtual disk is not appearing for use by an operating system. Probable cause: Virtual disks will not be presented to the system if they are not native to the controller. Corrective action: Import the virtual disk using Hardware-Independent Imaging (HII). Drive failure Issue: An installed drive is not listed in the BOSS configuration utility. OpenManage reports Physical Disk offline state.
Probable cause: Working as designed, BIOS only allows booting from the first listed boot device (in this case, slot 0) per peripheral controller. This only occurs in legacy BIOS boot mode. Corrective action: Swap the drive in slot 1 to slot 0. CLI reports unsupported features Issue: Several commands, options, or other features listed by the Marvell CLI state that they are unsupported when run.
