Users Guide

Generating SupportAssist Collection
For generating the OS and Application logs:
● iDRAC Service Module must be installed and running in Host Operating System.
● OS Collector, which comes factory installed in iDRAC, if removed must be installed in iDRAC.
NOTE: SupportAssist Collection takes more than 10 minutes to complete when performed from OS/iDRAC while OMSA 10.1.0.0 is
running with it.
If you have to work with Tech Support on an issue with a server but the security policies restrict direct internet connection, then you can
provide Tech Support with necessary data to facilitate troubleshooting of the problem without having to install software or download tools
from Dell and without having access to the Internet from the server operating system or iDRAC.
You can generate a health report of the server and then export the Collection log:
● To a location on the management station (local).
● To a shared network location such as Common Internet File System (CIFS) or Network File Share (NFS). To export to a network
share such as CIFS or NFS, direct network connectivity to the iDRAC shared or dedicated network port is required.
● To Dell EMC.
The SupportAssist Collection is generated in the standard ZIP format. The collection may contain the following information:
● Hardware inventory for all components (includes system component configuration and firmware details, Motherboard System Event
Logs, iDRAC state information and Lifecycle Controller logs).
● Operating system and application information.
● Storage Controller logs.
● iDRAC Debug Logs.
● It contains an HTML5 viewer, that can be accessed once the collection is complete.
● The collection provides a massive amount of detailed system information and logs in a user friendly format that can be viewed without
uploading the collection to the Tech Support site.
After the data is generated, you can view the data which contains multiple XML files and log files.
Each time the data collection is performed, an event is recorded in the Lifecycle Controller log. The event includes information such as the
user who initiated the report, interface used, and the date and time of export.
On Windows, If WMI is disabled, OS Collector collection stops with an error message.
Check the appropriate privilege levels and make sure there is no firewall or security settings that may prevent from collecting the registry
or software data.
Before generating the health report, make sure:
● Lifecycle Controller is enabled.
● Collect System Inventory On Reboot (CSIOR) is enabled.
● You have Login and Server Control privileges.
iDRAC ウェブインタフェースを使用した SupportAssist コレクションの
手動生成
SupportAssist コレクションを手動で生成するには、次の手順を実行します。
1. iDRAC ウェブインタフェースで、［Maintenance（メンテナンス）］ > ［SupportAssist］ に移動します。
2. サーバが SupportAssist に登録されていない場合は、SupportAssist 登録ウィザードが表示されます。［キャンセル］ > ［登録の
キャンセル］ の順にクリックします。
3. ［Start a Collection（収集の開始）］ をクリックします。
4. コレクションに含めるデータセットを選択します。
5. PII のコレクションは、フィルタすることもできます。
6. 収集を保存する必要のある宛先を選択します。
a. サーバがインターネットに接続され ていて、［今すぐ送信］ オプションが有効になっている場合は、このオプションを選択
すると、収集ログが Dell EMC SupportAssist に送信されます。
b. ［Save locally（ローカルに保存）］ オプションでは、生成された収集をローカルシステムに保存できます。
c. ［Save to Network（ネットワークに保存）］ オプションでは、生成された収集がユーザー定義の CIFS または NFS 共有場所
に保存されます。
iDRAC への SupportAssist の統合 347