User's Manual

Troubleshooting 144
18
Troubleshooting
This chapter lists some of the known issues you may encounter when working
with Power Center, and some possible solutions.
• Problem 1 : Not able to access the Power Center management console from
the client browser, even though the Power Center server is running
normally.
–
Cause: The proxy setting may prevent the browser from accessing
the Power Center server on the network.
– Resolution: Check your proxy setting and make sure it is properly
configured.
• Problem 2: Cannot play video when clicking the video links in the Getting
Started
page.
–
Cause: You do not have a flash player installed for your Web browser.
–
Resolution: Install the latest version of Adobe Flash Player for your
Web browser.
•
Problem 3 You have been logged out of Power Center automatically.
– Cause: Possible causes include: 1) The network connection is lost. 2)
Your user account has been deleted.
–Resolution: 1) Check your network connection status; make sure it is
connected to the Power Center server. 2) Check your user account
status; make sure it is not deleted by another user with higher
privileges.
•
Problem 4: The network connection status is connected, but you failed to
connect to Dell iDRAC6 devices (Dell PowerEdge Servers).
–
Cause: Dell iDRAC6 devices are limited to three concurrent
connection sessions; you have reached the limitation of connection
sessions. There are various reasons that may cause the session to be
occupied for a while until it is relinquished, for example, you used
incorrect credential information to connect with Dell iDRAC6 devices
for three times or more within a short period.
OpenManagePowerCenter_User_Guide.book Page 144 Friday, March 2, 2012 10:33 AM