White Paper

Dell KACE and OpenManage Essentials
20
OpenManage Essentials discovery range configuration wizard
Figure 20.
Configure service desk and service queue in KACE
The next step is to create your K1000 service desk queue so it can receive emails from OME. We’ll set
this up before configuring the email alert in OME since we need the email address for the service desk
queue to complete the OME configuration. To simplify this task you can download a sample queue as a
kpkg here
2
and upload it to your K1000 Appliance as follows:
1. Connect to the clientdrop network share on your K1000 and navigate to
\\<your_K1000_host>\clientdrop and log into the share using the credentials configured in the
K1000 Appliance for the network share.
2. Copy the downloaded Queue-110.kpkg file to the clientdrop share.
3. Log into your K1000 Appliance and go to Settings  Resources  Import K1000 Resources.
4. From the dropdown field on the left, select Choose Action  Import Resources(s) from SAMBA
Share.
2
If the sample queue package becomes unavailable for download, Google search for Queue-110.kpkg.