Support Manual

Dell OpenManage Essentials v1.2 – Device Support
21
Troubleshooting
OpenManage Essentials Troubleshooting Tool
The OpenManage Essentials Troubleshooting Tool is a standalone tool that installs along with OpenManage
Essentials. You can use this tool for a wide array of protocol related problems that are often at the root
of discovery and alert issues.
Troubleshooting Discovery of a Dell Compellent, Force10, KVM, PDU or UPS Device
1. Ensure that SNMP is enabled and properly configured on the target device by accessing its Web
Interface.
2. Launch the Dell Troubleshooting Tool.
3. Navigate to Protocols (Remote Box) tab.
4. Give IP of the target device.
5. Select “SNMP” in the “Select Protocol(s)” pane.
6. Provide correct community name and click “Run Test.”
The “Result” window should show the SNMP test results for that device.
Example (refer Figure 23): For a Dell UPS, following rows should display:
1. MIB-II (System Name)
2. MIB-II (MAC Address)
3. Dell UPS (Family Name)