User's Manual

Troubleshooting and Frequently Asked Questions 91

Troubleshooting and Frequently

Asked Questions

This section describes the error messages commonly generated by USC and

USC - LCE, and provides suggestions for resolving the errors. It also answers

questions that are frequently asked by USC and USC - LCE users.

Also see ftp://ftp.dell.com/LifecycleController/ to locate the file matching

LC_*1.3.0*_MSG_REG.zip for the 1.3 Message Registry XML files for

Remote Enablement web services.

Error Messages

"Table A-1" describes the error messages commonly generated by USC and

USC - LCE, and provides suggestions for resolving the errors. "Table A-2"

describes the error messages commonly generated by USC, and provides

suggestions for resolving the errors. "Table A-3" describes the error messages

commonly generated by USC - LCE, and provides suggestions for resolving

the errors. "Table A-4" describes the error messages commonly generated by

Lifecycle Controller, and provides suggestions for resolving the errors

Table A-1. USC and USC - LCE Error Messages and Resolutions

Error Message Resolution

Unable to find a boot

device on which to

install the operating

system

USC or USC - LCE does not detect a device on which an

operating system can be installed. One of the following

situations is probably causing the error:

• The drives are not properly connected.

• There are no recognized storage controllers on the system.

• The on-board SATA controller is disabled in the BIOS.

To resolve this issue, click Exit and Reboot and shut down

the system. Then, make sure you have at least one device

on which to install an operating system before launching

USC or USC - LCE again.

LC1_3.book Page 91 Monday, December 7, 2009 3:14 PM