Installation and Migration Guide
Enterprise Server Installation and Migration Guide 69
8
Troubleshooting
Visit
support.dell.com
for the most up-to-date troubleshooting information.
Troubleshoot Web Browser Version of Silverlight Console
If the web browser version of the Silverlight Console does not display, follow the steps below.
1
Open an Internet Explorer Browser.
2
On the browser toolbar, select
Tools
>
Internet Options
.
3
From the
Security
tab, highlight
Trusted Sites
.
4
Click
Sites
.
5
In the
Add this website to the zone:
field, verify that your FQDN displays in the text box.
If not, add your FQDN. The format is http://servername.domainname.com.
Click
Add
.
6
Re-attempt to open the web browser version of the Silverlight Console. Type in the Silverlight Console URL.
The format is http://servername.domainname.com/console
7
If the
web browser version of the Silverlight Console
is installed, you will be asked to enter your credentials to access the
Dell Remote Management Console.
If you have not installed Silverlight, you will receive a notification asking if you would like to install Silverlight. Click
Click now
to install
and follow the prompts to complete the installation.
8
You may get a security alert warning that your security settings do not allow this file to be downloaded. If so, click
OK
.
9
On the browser toolbar, select
Tools
>
Internet Options
.
10
From the
Security
tab, at the bottom of the window, click
Custom level
.
11
Scroll to
File download
and select
Enable
and click
OK
.
12
Re-attempt to open the web browser version of the Silverlight Console. Type in the Silverlight Console URL.
The format is http://servername.domainname.com/console
13
If you have not installed Silverlight, you will receive a notification asking if you would like to install Silverlight. Click
Click now
to install
and follow the prompts to complete the installation.
OR
As a Dell Administrator, log in to the Dell Remote Management Console. The default credentials are superadmin/changeit.
Troubleshoot Silverlight Console Error “Unable to Access the
User Admin Roles”
The “Unable to Access the User Admin Roles” error is an end-to-end check to attempt to retrieve/validate the roles from the
database. Therefore, SSL errors, network errors, database errors, IIS configuration issues, an so forth can all result in this
problem.
One method to troubleshoot this error is to insert the certificate used by the Dell Core Server for STS signing into the Microsoft
Certificate Store in Local Computer\Trusted People\Certificates.
The Dell Core Server is attempting to validate the signed STS token by using a certificate in the Microsoft Certificate Store in
Local Computer\Trusted People\Certificates. If the certificate does not exist there, then the signing certificate validation will fail.